Infrastructure Senior Tech Analyst

The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN WAN and help desk administration activities including network maintenance technical guidance and security in coordination with the Technology Infrastructure team The overall objective is to use infrastructure technology knowledge and identified policies to process data resolve issues and execute administrative tasks Responsibilities Create complex project plans perform impact analyses solve work high impact problems projects and provide resolutions to restore services Drive Root Cause Analysis RCA post restoration of service Design testing approaches complex processes reporting streams and create automation of repetitive tasks Review requirement documents define hardware requirements and examine and update processes and procedures as necessary Provide technical strategic direction and act as advisor coach to lower level analysts Develop projects required for design of metrics analytical tools benchmarking activities and best practices Responsible for overall operating system applications Contribute to technical direction and strategic decisions Has the ability to operate with a limited level of direct supervision Can exercise independence of judgement and autonomy Acts as SME to senior stakeholders and or other team members Appropriately assess risk when business decisions are made demonstrating particular consideration for the firm s reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behavior conduct and business practices and escalating managing and reporting control issues with transparency Qualifications 8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement Ability to communicate technical concepts to non-technical audience Ability to work with virtual and in-person teams and work under pressure or to a deadline Experience in a Financial Services or large complex and or global environment preferred Effective written and verbal communication skills Effective analytic diagnostic skills Education Bachelor s University degree or equivalent experience This job description provides a high-level review of the types of work performed Other job-related duties may be assigned as required Job Title Public Cloud Operational Support Junior Engineer Are you looking for a career move that will put you at the heart of a global financial institution Then bring your skills in analysis problem solving and communication to Citi s Public Cloud Organization By Joining Citi you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress Team Role Overview We are seeking a detail-oriented and proactive Cloud Operations Support Engineer to join our growing Cloud Infrastructure team The public cloud operational support engineer is responsible for ensuring the stability performance and availability of cloud-based infrastructure and services across platforms such as AWS and GCP This role supports day-to-day operations including incident response monitoring access management provisioning and troubleshooting of cloud resources The engineer will work closely with application teams your team and cloud architecture to enforce operational best practices implement automation and drive service reliability What you ll do The ideal candidate will have hands on experience supporting cloud platforms and a strong focus on incident response automation and continuous improvement The engineer to also play a vital role in promoting a culture of accountability continuous improvement and operational maturity across the cloud support function Drive Incident management including triage impact assessment and coordination with engineering teams to resolve issues Participate in on-call rotation for high severity major incidents support coverage Provide Root Cause Analysis RCA post restoration of service Design testing approaches complex processes reporting streams and lead assist with the automation of repetitive tasks Create Maintain and enhance operational runbooks SOPs and knowledge base articles Support provisioning and configuration of Cloud resources across multiple environments Implement and maintain monitoring logging and alerting tools ex CloudWatch Stackdriver Prometheus etc Monitor AWS GCP infrastructure and services to ensure availability performance and reliability Assist in deployments patching and disaster recovery procedures What we ll need from you 8 plus years of experience in roles centred around infrastructure delivery application hosting and or end user services with a proven track record of operational process change and improvement Experience in Cloud Operations support and site reliability Hands on experience with AWS and or GCP Proficiency with Infrastructure as code IaC tools like Terraform CloudFormation Working knowledge of scripting bash Python or similar Strong understanding of networking DNS IAM load balancing cloud native services Ability to develop projects required for design of metrics analytical tools benchmarking activities and best practices Effective written and verbal communication skills Job Family Group Technology Job Family Infrastructure Time Type Full time Most Relevant Skills Please see the requirements listed above Other Relevant Skills For complementary skills please see above and or contact the recruiter Citi is an equal opportunity employer and qualified candidates will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other characteristic protected by law If you are a person with a disability and 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