Senior CRM

4 weeks ago

Yelahanka, Karnataka, India Incubex Full time
*CRM Executive:*

Job Responsibility:

-Build and maintain strong relationships with current and prospective members, addressing their needs and ensuring satisfaction.

-Handle inbound inquiries, follow up on leads, and convert potential leads into active members.

-Update and manage CRM systems with accurate member information and interactions.

-Develop strategies to enhance member retention by addressing concerns and ensuring continued satisfaction.

-Respond to member queries regarding billing, amenities, services, and resolve issues in a timely manner.

-Prepare and present reports on CRM performance, member feedback, and sales leads to management.

-Collect and analyze feedback to continuously improve customer service and member experience.

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