Center Operations Manager

19 hours ago

India Ford Full time

Job Category Ford Credit Services Ford Credit North America FCNA Center Operations Manager COM leads a team of highly motivated 17 employees handling multiple functions within the Credit operation This position reports to Operations Manager at Ford Credit Global Business Center FCGBC This role is responsible for managing day to day Ford Credit operations driving automation process efficiency with handling multiple stake holders COM should possess the competency to drive larger teams to achieve the department and organization goals Responsibilities Handling financial services credit operations to ensure adherence to service level agreements with high quality standards Ensure the availability of necessary employee resources and develop skill sets to achieve operational objectives Drive automation and innovation for process optimization Foster a culture of continuous learning and promote effective cross-cultural collaboration within the team and across departments Champion Data Integrity and ensure100 Compliance with Corporate Policies Procedures and regulatory requirements Establish deeper stakeholder relationship through structured connects and effective feedback mechanism to address required actions on time Oversee the timely review and completion of monthly quarterly and annual operational tasks Facilitate and support internal and external audits and reviews Support and implement people initiatives including conducting regular check-in discussions participating in Ford Voice planning and driving recognition programs Supervise develop coach and counsel team members to foster professional growth and high performance Engage and own team for consistent performance and progressive improvement through all stages of the employee development cycle Qualifications Please consider external hire only Qualified Professionals e g CA CMA with 5 years of experience in operations management financial services or a related field or Master s degree e g MBA in Business Finance with 10 years of progressive experience in operations management or financial services Pre-requisite Should work in US time zone - Shift starts IST 4 30 pm or beyond Preferred Job Experience Experience in Financial banking shared services with specialization in the automotive lending business In-depth knowledge of Credit business operations automotive loan origination and servicing

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