Sales Operations Senior Manager – Ai, Automation

Company Qualcomm India Private Limited Job Area Finance Accounting Group Finance Accounting Group Global Accounting Ops Center General Summary Sales Operations Senior Manager - AI Automation Transformation Overview We are seeking an accomplished Sales Operations Senior Manager with 15 years of progressive experience in driving operational excellence within sales and customer service organizations Ideal candidates will possess deep expertise in sales strategy Customer service analytics and process optimization combined with advanced knowledge of artificial intelligence automation technologies and large-scale transformation initiatives This role will be pivotal in architecting the next evolution of our sales operations leveraging innovation to achieve superior business outcomes and enhance customer experience Key Responsibilities Strategic Leadership Develop and execute comprehensive strategies to enhance customer experience that align with organizational goals fostering growth efficiency and scalability across diverse markets AI and Automation Enablement Lead the design and deployment of AI-driven solutions and automation workflows that enhance sales productivity accuracy and customer engagement Transformation Initiatives Champion end-to-end transformation projects aimed at reimagining sales processes systems and infrastructure to support digital-first and future-proof operations Process Optimization Continuously review and refine Customer experience processes identifying opportunities for improvement and implementing best-in-class practices to eliminate inefficiency and maximize value Data Analytics Insights Oversee the implementation of advanced analytics platforms enabling data-driven decision-making and actionable insights for leadership Performance Management Establish rigorous performance metrics and reporting frameworks ensuring alignment with KPIs and driving accountability at all levels Stakeholder Engagement Collaborate with senior executives cross-functional leaders and external partners to foster a unified approach to sales operations transformation Team Development Mentor and coach a high-performing sales operations team fostering a culture of innovation continuous improvement and professional growth Change Management Design and implement robust change management strategies to ensure successful adoption of new technologies processes and organizational structures Compliance Governance Ensure adherence to regulatory requirements and corporate policies embedding governance practices across all sales operations activities Required Qualifications Bachelor s degree in Business Administration Marketing Engineering Information Systems or a related field Master s degree preferred Minimum of 15 years experience in sales operations with demonstrable success in leading transformation initiatives and implementing AI or automation solutions Proven expertise in Customer experience service process reengineering and performance management within complex and dynamic organizations Advanced knowledge of artificial intelligence machine learning and digital automation tools relevant to sales environments e g Salesforce HubSpot RPA platforms analytics suites Strong background in data analytics and reporting methodologies Exceptional leadership skills with experience building and managing large teams in a matrixed global environment Excellent communication negotiation and stakeholder management abilities In-depth understanding of change management principles and practices Experience managing multi-million dollar budgets and technology investments Ability to thrive in a fast-paced high-growth and constantly evolving environment Preferred Skills Certification in project management Lean Six Sigma or similar methodologies Hands-on experience with CRM platforms SFA applications and enterprise automation tools Experience implementing AI-powered sales enablement solutions and digital transformation roadmaps Expertise in designing and launching global sales operations programs Familiarity with compliance and governance frameworks in regulated industries Personal Attributes Visionary thinker with a drive for innovation and results Resilient and adaptable leader skilled at navigating ambiguity and change Collaborative and open-minded fostering trust and engagement across diverse teams Excellent problem-solving capabilities with a data-driven and analytical approach High integrity ethical judgment and commitment to organizational values Key Performance Indicators KPIs Enhanced customer experience leading to increase in revenue from customer Achievement of operational efficiency targets Successful implementation and adoption of AI and automation solutions Completion of transformation initiatives on time and within budget Improvement in customer satisfaction Development and engagement of high-performing teams Minimum Qualifications o Bachelor s degree 9 years of Finance Accounting or related work experience Completed advanced degrees in a relevant field may be substituted for up to two years Master s one year Doctorate two years of work experience Applicants Qualcomm is an equal opportunity employer If you are an individual with a disability and need an accommodation during the application hiring process rest assured that Qualcomm is committed to providing an accessible process You may e-mail or call Qualcomm s toll-free number found Upon request Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process Qualcomm is also committed to making our workplace accessible for individuals with disabilities Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities We will not respond here to requests for updates on applications or resume inquiries Qualcomm expects its employees to abide by all applicable policies and procedures including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and or proprietary information to the extent those requirements are permissible under applicable law To all Staffing and Recruiting Agencies Our Careers Site is only for individuals seeking a job at Qualcomm Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles applications or resumes and any such submissions will be considered unsolicited Qualcomm does not accept unsolicited resumes or applications from agencies Please do not forward resumes to our jobs alias Qualcomm employees or any other company location Qualcomm is not responsible for any fees related to unsolicited resumes applications If you would like more information about this role please contact