Technology Services Lead

About UsAt Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world Were devoted to being a diverse and inclusive workplace for everyone We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical emotional and financial well-being Bank of America believes both in the importance of working together and offering flexibility to our employees We use a multi-faceted approach for flexibility depending on the various roles in our organization Working at Bank of America will give you a great career with opportunities to learn grow and make an impact along with the power to make a difference Join us Global Business ServicesGlobal Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed globally integrated delivery model and globally resilient operations Global Business Services is recognized for flawless execution sound risk management operational resiliency operational excellence and innovation In India we are present in five locations and operate as BA Continuum India Private Limited BACI a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services Process OverviewGlobal Wholesale Banking Technology group GWBT provides end-to-end technology solutions for Global Banking businesses including Treasury Trade Finance Credit Payments and Transaction Banking In addition GWBT also provides technology solutions across several horizontal functions including Sales CRM Electronic Trading Trade Work Flow Pricing and Market Risk Middle office Collateral Management Credit Risk Post-trade confirmation Settlement and Client services for Trading Capital Markets and Wealth Management businesses GWBT is engaged in applications and across the complete spectrum of Application Development and Production Support GWBTs type of work and services include architecture design development change management implementation and support using a wide range of technologies GWBT India team is doing extensive work in several regulatory strategic and initiatives programs Individual will be a part of Release and Environment Management team handling critical applications within CTO-GBAMT Applications He she would be responsible for communication coordination for changes across environments corresponding stakeholder management deployment automations best practices adoption in CI CD process etc He she would always approach tasks with an eye for automation The individual would also be working with application stakeholders on a regular basis to ensure transparent smooth and issue-free releases into Non Production and Production environments adhering to ITIL Framework Responsibilities Prepare and Publish yearly application Release plan Ensure that upstream downstream application teams are in line with the yearly release plan Ensure internal and external communication about the incidents service requests changes impacting the application landscape Co-ordination with TI teams for web admin MQ database changes across test Production environments Hands on experience in any of the major payments processing system Ensuring the Access controls are in place across all controlled environments Identify TOM Infrastructure Vulnerabilities Ensured risk compliance as per GIS standards and met all norms as per the audit requirements Manage risks and resolves issues that affect release scope schedule and quality Measure and monitor progress to ensure application releases are delivered on time and within budget and that they meet or exceed expectations Coordinate release content and effort based on the service request backlog pending service requests third party applications or operating system updates Communicate all key project plans commitments and changes including requirements QA plans schedule and scope changes Conduct Release Readiness reviews Milestone Reviews and Business Go No-Go reviews Produce Deployment Run Books and Implementation Plans Communicate release details and schedules to the Business as required Negotiate plan and manage all release activities Work with release engineers to understand impacts of branches and code merges Maintains the release schedule for all core services and ensure alignment across key partners and vendors Continually work towards making improvements in the release process Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists Publish and Coordinate change freeze schedules and exception process with stakeholders to avoid last minute changes to the environment Participate in CAB meetings to discuss release scope and or roadblocks Maintains a release repository and manages key information such as build and release procedures dependencies and notification lists RequirementsEducation B E B Tech M E M Tech B Sc M Sc BCA MCA prefer IT CS specialization Certifications If Any NAExperience Range 8 to 12 yearsFoundational skills Experience in Release orchestration tools like XL Release Cutover or similar tools Experience in handling large scale multi-tiered application releases and or project management experience Solid understanding of project management principles preferred Experience in Deployment and Environment Management Experience and exposure in middleware technologies JBOSS WebSphere and WebLogic and DevOps tools Ansible JIRA Confluence Bitbucket Jenkins Artifactory Experience in performing DevOps role Environment Provisioning Continuous Deployment Application Deployment and Orchestration Experience in organizing and documenting workflows and process for corporate system architecture Excellent verbal and written communication skills to co-ordinate with multiple stakeholders during a release and able to take appropriate decisions in a timely manner Aware of the escalation matrix for the supported application and raise flags accordingly Ability to learn new tools technologies quickly with a willingness to work in a flexible schedule to support extended-release windows Organizational skills with the ability to track and prioritize numerous tasks with Problem solving skills and technical judgment Desired skills Familiarity with one or more of the following Python Java shell script groovy or Scala Knowledge on Agile methodologies Exposure to UNIX Linux Build Management SCM Exposure to Oracle SQL IBM MQ IBM Connect Direct IBM WebSphere WebLogic Exposure to load balancing and networking concepts ITIL v3 Intermediate Certification Exposure to Ansible Bitbucket Jenkin along with Continuous Integration Continuous Deployment process Experience in BFSI domain Work Timings Rotational Shift 06 30 a m to 03 30 p m 12 30 p m to 09 30 p m Job Location Chennai