Cross Technology Managed Services Engineer

3 days ago

Chennai, Tamil Nadu, India NTT Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents. You will ensure that client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance our service quality.

Part of your Responsibilities will entail pre-emptive service incident resolution, product reviews, and operational improvements. You will manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions. Your role will also involve mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications.

You will conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems. Logging incidents with the required level of detail, you will analyse, assign, and escalate support calls. Additionally, you will proactively identify opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties.

Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.

You will engage with third-party vendors when necessary and keep systems and portals updated as prescribed. As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects, disaster recovery functions, and more, ensuring all actions adhere to client requirements and timelines.

To thrive in this role, you need to have:
  • Extensive Managed Services experience handling complex cross-technology infrastructure.
  • Strong understanding of ITIL processes.
  • Proven experience working with vendors and/or third parties.
  • Ability to communicate and work across different cultures and social groups.
  • Effective planning skills, even in changing circumstances.
  • Positive outlook and ability to work well under pressure.
  • Active listening skills and adaptability to changing client needs.
  • Client-focused approach to create positive client experiences throughout their journey.
  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

  • Cross Technology Managed Services Engineer

    3 weeks ago

    Chennai, Tamil Nadu, India NTT DATA, Inc. Full time

    Job DescriptionMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive.Your day at NTT DATAAs a...

  • Cross Technology Managed Services Engineer

    5 days ago

    Chennai, Tamil Nadu, India NTT Ltd. Full time US$ 90,000 - US$ 1,20,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT DATAAs a Cross...

  • Cross Technology Managed Services Engineer

    8 hours ago

    Chennai, Tamil Nadu, India NTT DATA, Inc. Full time

    Job DescriptionMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion its a place where you can grow, belong and thrive.Additional Career Level...

  • OpenShift Engineer/ OpenShift Container Platform

    4 weeks ago

    Chennai, Tamil Nadu, India Clarium Managed Services Full time

    We are seeking a skilled OpenShift Administrator & OpenShift Container Platform (OCP) with a strong background in Linux system administration, scripting. The ideal candidate will be responsible for maintaining and supporting RedHat OpenShift clusters in production environment, incident triage, and participating in release activities. You will work closely...

  • OpenShift Engineer/ OpenShift Container Platform

    2 weeks ago

    Chennai, Tamil Nadu, India Clarium Managed Services Full time

    We are seeking a skilled OpenShift Administrator & OpenShift Container Platform (OCP) with a strong background in Linux system administration, scripting. The ideal candidate will be responsible for maintaining and supporting RedHat OpenShift clusters in production environment, incident triage, and participating in release activities. You will work closely...

  • Information Technology Support Engineer

    4 weeks ago

    Chennai, Tamil Nadu, India AVASO Technology Solutions Full time

    Job Opportunity: Information Technology Support Engineer Location : Chennai, India (Onsite) Employment Type : Full-Time Duration: 6 Months Company Overview : AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology...

  • Technology Manager

    6 days ago

    Chennai, Tamil Nadu, India beBeeTechnicalManagement Full time ₹ 17,56,359 - ₹ 20,94,396

    Job OverviewWe are seeking a highly skilled Technology Manager to join our team.The successful candidate will be responsible for overseeing the technical aspects of projects and providing expert guidance to ensure their smooth execution.To lead technology initiatives and provide strategic direction to the project team.To develop and implement technical...

  • CEO - Engineering Services

    4 weeks ago

    Chennai, Tamil Nadu, India EEB Engineering Design and Consultancy Services Full time

    About the Company: We are a diversified Engineering Services company with active verticals in Civil Engineering, Electrical & Electronics Systems, 3D Printing, and Custom Engineering Solutions. Our focus is on innovation, quality, and delivering turnkey projects across industries, including infrastructure, manufacturing, R&D, and emerging tech. We are...

  • Business Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India Subraps Managed Services LLP Full time

    Company DescriptionSubraps Managed Services LLP is dedicated to empowering organizations in unleashing and focusing on their core competency through reengineering sustainable finance and accounting processes and data using technology. The company aims to transform the way information is absorbed by businesses for decision-making. Subraps specializes in...

  • Business Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India Subraps Managed Services LLP Full time

    Company Description Subraps Managed Services LLP is dedicated to empowering organizations in unleashing and focusing on their core competency through reengineering sustainable finance and accounting processes and data using technology. The company aims to transform the way information is absorbed by businesses for decision-making. Subraps specializes in...