Technotask - Team Leader - Customer Service (1-2 Yrs) Bhopal/mp (after-sales/customer Service)

2 weeks ago


Bhopal Madhya Pradesh, India TECHNOTASK BUSINESS SOLUTIONS PRIVATE LIMITED Full time

Job Title Team Leader - BPO Location Bhopal Experience Required Minimum 1 year as a Team Leader in a BPO process We are looking for a dynamic and result-oriented Team Leader to lead and motivate our operations team The ideal candidate should have strong leadership skills excellent communication and the ability to manage performance metrics effectively Key Responsibilities - Lead a team of customer service executives and ensure daily operational targets are met - Monitor team performance and drive productivity quality and adherence to SLAs - Conduct regular feedback coaching and performance reviews - Analyze daily weekly reports and identify improvement areas - Manage shrinkage attrition AHT and adherence KPIs - Handle escalation calls and ensure customer satisfaction - Coordinate with internal departments for smooth process flow Key Skills Competencies - Strong leadership and people management skills- Excellent communication and interpersonal abilities- In-depth understanding of BPO KPIs and metrics AHT Attrition Shrinkage etc - Good analytical and problem-solving skills ref updazz com


  • (15h Left) Technotask

    2 weeks ago


    Bhopal, Madhya Pradesh, India TECHNOTASK BUSINESS SOLUTIONS PRIVATE LIMITED Full time

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