Sr. Manager

Job Description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on blog and hear from our employees about their experiences working at Coupa.

The Impact of a Sr Manager-DevOps-QA at Coupa:

The Salesforce DevOps/QA Manager will lead the strategy, implementation, and execution of robust DevOps practices and comprehensive quality assurance for our Salesforce platform. This role is critical in ensuring the efficient, reliable, and high-quality delivery of Salesforce solutions, from development through to production. The manager will build and lead a team focused on continuous integration, continuous delivery (CI/CD), test automation, and release management, with a strong emphasis on driving efficiency and improving developer and user experience.

What You'll Do:

- DevOps Strategy & Leadership:
- Define, implement, and continuously refine the Salesforce DevOps strategy, including CI/CD pipelines, release management processes, and environment management.
- Drive the adoption of best practices for source control, automated deployments, and configuration management within the Salesforce ecosystem.
- Lead the Optimization effort for Copado as a Devops tool by analyzing pain points and coming up with strategy to fix current issues and set it up for scale.
- Establish metrics and KPIs to measure the effectiveness of DevOps processes and identify areas for improvement.
- Quality Assurance & Test Automation:
- Develop and execute a comprehensive QA strategy for Salesforce, and other Critical Business apps like NetSuite, Zuora, Coupa encompassing functional, regression, integration, and performance testing.
- Lead the design, development, and maintenance of automated test frameworks and scripts for Business applications.
- Oversee the execution of automated and manual tests, ensuring thorough test coverage and defect identification.
- Implement quality gates and ensure adherence to quality standards throughout the development lifecycle.
- Team Leadership & Mentorship:
- Build, mentor, and manage a high-performing team of Salesforce DevOps engineers and QA analysts.
- Foster a culture of continuous improvement, collaboration, and accountability within the team.
- Provide technical guidance and support to team members, resolving complex issues and removing blockers.
- Release Management & Governance:
- Manage the end-to-end Salesforce release process, coordinating deployments across various environments (sandboxes, UAT, production).
- Establish and enforce governance policies for code quality, security, and compliance within the Salesforce development lifecycle.
- Collaborate with development, administration, and business teams to ensure smooth and timely releases.
- Collaboration & Communication:
- Work closely with Biz App architects, developers, administrators, and business stakeholders to understand requirements and deliver high-quality solutions.
- Communicate effectively with all levels of the organization regarding DevOps initiatives, release schedules, and quality metrics.
- Act as a champion for DevOps and QA best practices across the organization.

What you will bring to Coupa:

- Education: Bachelor's degree in Computer Science, Information Technology, or a related field Master's degree preferred.
- Experience:
- 8+ years of experience in Salesforce development, administration, or architecture, with at least 3-5 years in a dedicated DevOps or QA leadership role.
- Proven experience in designing, implementing, and managing Salesforce DevOps strategies and CI/CD pipelines.
- Strong hands-on experience with Salesforce test automation frameworks and tools.
- Experience implementing DevOps and QA for other critical apps like Netsuite, Coupa, Zuora is a big plus.
- Demonstrable experience with Copado is highly desirable and preferred.
- Experience managing Salesforce releases in complex enterprise environments.
- Solid understanding of Salesforce development best practices (Apex, LWC, Visualforce) and declarative tools (Flow, Process Builder).
- Familiarity with Agile/Scrum methodologies.
- Technical Skills:
- Deep knowledge of Salesforce platform capabilities and limitations.
- Proficiency with version control systems (e.g., Git, GitHub)
- Experience with automated testing tools specific to Salesforce
- Understanding of security best practices in Salesforce development and deployment.
- Scripting skills (e.g., Python, JavaScript) for automation tasks are a plus.
- Soft Skills:
- Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate across teams.
- Strong analytical and problem-solving abilities, with a keen eye for detail.
- Ability to manage multiple priorities and projects in a fast-paced environment.
- Proactive, results-oriented, and a strong advocate for quality and efficiency.
- Preferred Certifications (one or more):
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer I/II
- Salesforce Certified Application Architect / System Architect
- Copado Certified Administrator / Developer (or similar certifications from other DevOps platforms)
- ISTQB Certification (or similar QA certifications

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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