Saas Program Manager

Hi Greetings of the Day We have a critical opening with our client for SaaS Program Manager role for Ahmedabad location Position SaaS Program Manager Experience 4 to 5 yrs Location Ahmedabad- WFO Mode of Employment Contract Job description and responsibilities Goal of the role is to be the single point of contact for our SaaS transactional banking product offering around the following primary responsibilities i gather well-documented client requirements ii estimate delivery effort iii sale pricing iv resource needs v coordinating on time delivery and vi client training o Develop a plan to engage existing SaaS clients periodically to gather performance feedback feature requirements make pricing proposals close work orders plan delivery resources and create a referral client base o Develop a marketing outreach to broader prospects through referral programs as well as direct marketing o Plan actions to reach new unaddressed market segments such as Digital Currency platforms more capable FX module etc o Work with Internal Stakeholders SaaS clients BizTech and finance team work as a bridge between the SaaS clients Internal Stakeholders and BizTech team o Work with BizTech team to provide feedback and suggestions to improve system o Provide timely responses to requests issues and maintain positive working relationships with SaaS clients Assist in the execution of project plans for SaaS products including market research marketing technical integration plans including development of SaaS technology infrastructure to be at current market state of play in terms of stability and cost Execution of tasks and any escalations needed on time Provide assistance in offering ongoing support to existing clients and facilitating the onboarding process for new clients Assist in maintaining accurate documentation and organizing work effectively to streamline processes Additionally o Assist our Business Development Head to develop our marketing research SaaS and Banking and prospects outreach globally o Develop and execute series of actions agreed and ensure on time update and reporting back on progress results for other projects in progress within India o The role will be instrumental in providing local India-based support to administrative actions required locally including arranging meetings procuring vendors interfacing with local authorities and others including that may require local travel Requirements Good English proficiency written and verbal Excellent and organizational communication skills Ability to work independently and manage projects with an organization-wide perspective High level of accuracy and attention to detail Bachelor s degree or equivalent in Marketing management business administration IT Computer Science Physics or a related field Minimum of 2 years of experience in a client support IT project management roles or related positions with a regulated financial institution an advantage Ability to speak Hindi or other North Indian languages will be an advantage while travelling Experience with JIRA Confluence Ability to work effectively in a team environment and manage multiple tasks simultaneously About CIEL HR Payroll Company Ciel HR marks the return of HR visionaries to the HR Services industry powered by technology and analytics The Founders of Ma Foi the pioneer of the HR services sector in India along with some of the finest brains in the HR Services Industry have envisioned and built the firm CielHR to deliver the full range of Recruiting services from Executive Search Recruitment Process Outsourcing and Staffing Permanent as well as Temporary roles through its offices in India and the Middle East Website Role really excits you kindly share resume to Regards Gomathi