Sdo Authorizer-branch Banking-service

2 days ago


Kolkata West Bengal, India Kotak Mahindra Bank Full time

Job Category Consumer Bank Degree Level Bachelor s Degree We are looking for a customer-focused and experienced Senior Desk Officer SDO to support branch banking operations and deliver high-quality service to walk-in customers The SDO will play a key role in servicing clients across segments resolving queries and supporting the Service Officer as needed This role also involves non-transactional servicing reconciliation and cross-selling of financial products Responsibilities Service walk-in customers across all segments ensuring prompt and courteous assistance Generate leads for New-To-Bank NTB customers and actively cross-sell financial products Act as a backup to the Service Officer SO during peak hours or absences Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts Resolve customer queries efficiently and professionally Identify and capitalize on business opportunities sensed during customer interactions Deliver a high-quality customer experience to encourage retention and positive word-of-mouth Ensure compliance with internal policies and regulatory guidelines



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