Head of Dialer
1 week ago
Location: Mohali / Chandigarh, India Shift: Nighttime (U.S. Hours – 12:30 AM – 9:30 AM IST) Type: Full-Time, On-site About the Role We are hiring a Head of Dialer & VoIP Operations to take full ownership of our high-volume outbound and blended dialer systems. This person will be accountable for system setup, ongoing management, and performance optimization across all departments — sales, customer service, recruitment, and support. The ideal candidate has a strong BPO/call center background, is fluent in managing large-scale dialer operations (100,000+ dials/day), and has deep technical knowledge of VoIP, DID reputation, and dialer metrics. Leadership and management experience is a plus, but above all, this person must be a technical and operational expert who stays on top of everything, every day. Requirements Key Responsibilities - Dialer Administration - Configure, manage, and maintain multiple dialer/VoIP platforms (Convosso, Five9, ReadyMode, Dialpad, RingCentral, or others as needed). - Handle scaling systems capable of 100,000+ daily outbound dials with consistent performance. - Ensure DID reputation is maintained and protected. - Performance Monitoring & Optimization - Track and analyze dialer KPIs: connect rates, drop rates, call quality, agent utilization, campaign results. - Optimize dialing modes, pacing, call routing, and reporting. - Continuously fine-tune campaigns for maximum efficiency and compliance. - Systems & Technical Support - Troubleshoot dialer, SIP/VoIP, CRM integrations, and API connections. - Ensure uptime and reliability across all departments relying on dialer lines. - Train and support users on proper dialer usage. - Compliance & Risk Management - Oversee adherence to DNC/TCPA and other compliance standards. - Implement safeguards to minimize risk in high-volume outbound environments. - Cross-Department Support - Enable sales, customer service, recruitment, and admin teams with optimized dialer access. - Provide reporting and insights to leadership on performance and trends. Skills & Qualifications - 5+ years of BPO/call center operations experience with direct dialer ownership. - Proven track record of running high-volume outbound campaigns (100,000+ daily dials). - Strong technical background: VoIP/SIP, DID management, integrations, troubleshooting. - Hands-on experience with major dialer platforms (Convosso, Five9, ReadyMode, Dialpad, RingCentral, or similar). - Analytical mindset: able to read data and translate it into performance improvements. - Highly accountable, detail-oriented, and proactive. Benefits - Competitive Compensation – Attractive salary package with performance-based incentives. - Global Exposure – Direct collaboration with U.S. leadership and cross-border teams. - Career Growth – Clear progression path toward senior leadership roles in a fast-scaling company. - Impact-Driven Work – Be part of the renewable energy sector and contribute to sustainability. - Professional Development – Opportunities to lead cross-functional projects, implement global best practices, and upskill through learning initiatives. - Collaborative Culture – Work with driven, talented peers in an inclusive and supportive environment. - Work Stability & Vision – Join a company with strong long-term growth plans and a mission-driven culture. - Leadership Autonomy – Freedom to design and execute operations strategies, with the trust of global leadership. - Recognition & Rewards – Regular acknowledgment for high performance and impact delivered.
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Head of Dialer
1 week ago
Nagar, Sahibzada Ajit Singh Nagar, India Lytegen Full timeJob Description Location: Mohali / Chandigarh, India Shift: Nighttime (U.S. Hours - 12:30 AM - 9:30 AM IST) Type: Full-Time, On-site About The Role We are hiring a Head of Dialer & VoIP Operations to take full ownership of our high-volume outbound and blended dialer systems. This person will be accountable for system setup, ongoing management, and...
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Head of Call Center Operations
2 weeks ago
Sahibzada Ajit Singh Nagar, India Lytegen Full timeDescription We are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth.What You Will Own Hire and build the...
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Head of Call Center Process Improvement
1 week ago
Sahibzada Ajit Singh Nagar, India Lytegen Full timeDescription Description We are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth.What You Will Own Hire...
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Head of Call Center Operations
4 days ago
Sahibzada Ajit Singh Nagar, India Lytegen Full timeWe are a fast growing US based company building a high performance outbound sales call centre. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth.What You Will Own Hire and build the teamOwn the...
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Head of Call Center Operations
2 weeks ago
Sahibzada Ajit Singh Nagar, India Lytegen Full timeDescription We are a fast growing US based company building a high performance outbound sales call centre. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth.What You Will Own Hire and build the...
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Head of Quality
1 week ago
Sahibzada Ajit Singh Nagar, India Lytegen Full timeDescription Description We are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth. What You Will Own 1....
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Head of Department
4 weeks ago
Sahibzada Ajit Singh Nagar, India Chandigarh Group Of Colleges Full timeChandigarh Group of Colleges, Landran is dedicated to providing quality education and fostering a culture of innovation and excellence. About the Role At CGC Landran, we're looking for a Professor/Head for the Computer Applications department. The ideal candidate will have over 12 years of experience and a PhD in Computer Applications or Computer Science...
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Head of Department
2 weeks ago
Sahibzada Ajit Singh Nagar, India Chandigarh Group Of Colleges Full timeChandigarh Group of Colleges, Landran is dedicated to providing quality education and fostering a culture of innovation and excellence. About the Role At CGC Landran, we're looking for a Professor/Head for the Computer Applications department. The ideal candidate will have over 12 years of experience and a PhD in Computer Applications or Computer Science...
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Head of department
4 weeks ago
Sahibzada Ajit Singh Nagar, India Chandigarh Group Of Colleges Full timeChandigarh Group of Colleges, Landran is dedicated to providing quality education and fostering a culture of innovation and excellence. About the Role At CGC Landran, we're looking for a Professor/Head for the Computer Applications department. The ideal candidate will have over 12 years of experience and a Ph D in Computer Applications or Computer Science...
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Head of Call Center Operations
4 days ago
Sahibzada Ajit Singh Nagar, India Lytegen Full timeWe are a fast growing US based company building a high performance outbound sales call centre. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth. What You Will Own 1. Hire and build the team Own...
