Head of Quality
2 days ago
Description Description We are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth. What You Will Own 1. Hire and build the team Own the full hiring funnel for agents, team leads, and future floor managers, working with internal recruiters and making final hiring decisions. 2. Scale and manage performance Run the floor during shifts, drive core KPIs (dials, contacts, talk time, appointments or sales, conversion rate) and hold team leads and agents accountable to clear targets. 3. Execute training and quality Use existing and help improve onboarding, scripts, rebuttals, and QA processes to ramp new hires quickly, review calls regularly, and coach team leads on how to improve their teams. 4. Handle operations and scheduling Set and manage shift schedules, attendance, adherence to US hours, and correct use of the dialer, CRM, and lead lists, while keeping data and dispositions clean. Report and communicate with US leadership Act as the single point of contact for the India call center, sending clear weekly updates on headcount, hiring pipeline, performance trends, and any issues or risks. Requirements 1. Deep call center leadership experience At least 7 years in call center or BPO operations with 3 to 5 years managing outbound sales teams calling the US and direct responsibility for a floor of at least 40 reps. 2. Proven hiring and scaling track record Demonstrated success hiring, ramping, and retaining outbound sales agents and team leads in volume, ideally scaling a team toward 80 to 100 seats. 3. Strong grasp of outbound sales and tools Solid understanding of outbound sales metrics and levers, with hands on experience using dialers and CRMs in a high volume environment. 4. Communication and coaching strength Excellent spoken and written English and the ability to coach agents on accent, tonality, call control, and following scripts without sounding robotic. 5. Builder mindset and ownership Comfortable working a permanent night shift, taking full ownership of results, making tough calls on performance, and treating the center as your own business unit. Benefits - Opportunity to use your experience and judgment to build a high-performing outbound sales team from the ground up. - Significant ownership and autonomy in shaping the culture, standards, and leadership bench of a 100+ seat call center. - Professional development support, including training, tools, and resources to help you build and manage a world class team.
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Head of Department
3 weeks ago
Sahibzada Ajit Singh Nagar, India Chandigarh Group Of Colleges Full timeChandigarh Group of Colleges, Landran is dedicated to providing quality education and fostering a culture of innovation and excellence.About the RoleAt CGC Landran, we're looking for a Professor/Head for the Computer Applications department. The ideal candidate will have over 12 years of experience and a PhD in Computer Applications or Computer Science...
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Head of Department
3 weeks ago
Sahibzada Ajit Singh Nagar, India Chandigarh Group Of Colleges Full timeChandigarh Group of Colleges, Landran is dedicated to providing quality education and fostering a culture of innovation and excellence.About the RoleAt CGC Landran, we're looking for a Professor/Head for the Computer Applications department. The ideal candidate will have over 12 years of experience and a PhD in Computer Applications or Computer Science...
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Head of Department
4 weeks ago
Sahibzada Ajit Singh Nagar, India Chandigarh Group Of Colleges Full timeChandigarh Group of Colleges, Landran is dedicated to providing quality education and fostering a culture of innovation and excellence.About the RoleAt CGC Landran, we're looking for a Professor/Head for the Computer Applications department. The ideal candidate will have over 12 years of experience and a PhD in Computer Applications or Computer Science...
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Head of Department
6 days ago
Sahibzada Ajit Singh Nagar, India Chandigarh Group Of Colleges Full timeChandigarh Group of Colleges, Landran is dedicated to providing quality education and fostering a culture of innovation and excellence. About the Role At CGC Landran, we're looking for a Professor/Head for the Computer Applications department. The ideal candidate will have over 12 years of experience and a PhD in Computer Applications or Computer Science...
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Head of Department
3 weeks ago
Sahibzada Ajit Singh Nagar, India Chandigarh Group Of Colleges Full timeChandigarh Group of Colleges, Landran is dedicated to providing quality education and fostering a culture of innovation and excellence. About the Role At CGC Landran, we're looking for a Professor/Head for the Computer Applications department. The ideal candidate will have over 12 years of experience and a PhD in Computer Applications or Computer Science...
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Head of Department
3 weeks ago
Sahibzada Ajit Singh Nagar, India Chandigarh Group Of Colleges Full timeChandigarh Group of Colleges, Landran is dedicated to providing quality education and fostering a culture of innovation and excellence. About the Role At CGC Landran, we're looking for a Professor/Head for the Computer Applications department. The ideal candidate will have over 12 years of experience and a PhD in Computer Applications or Computer Science...
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Head of department
3 weeks ago
Sahibzada Ajit Singh Nagar, India Chandigarh Group Of Colleges Full timeChandigarh Group of Colleges, Landran is dedicated to providing quality education and fostering a culture of innovation and excellence. About the Role At CGC Landran, we're looking for a Professor/Head for the Computer Applications department. The ideal candidate will have over 12 years of experience and a Ph D in Computer Applications or Computer Science...
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Plant Head
2 weeks ago
Sahibzada Ajit Singh Nagar, India Chatha Foods Limited Full timePosition Title: Plant Head Department: Plant Operations (VAP Poultry & Lamb Unit) Reports To: COO / Director – Operations Location: Manufacturing Plant – Chatha Foods Limited (Lalru, Punjab) About Chatha Foods Chatha Foods is one of India’s leading manufacturers of ready-to-cook and ready-to-eat poultrybased products, supplying to major QSRs, B2B...
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PLANT HEAD
2 weeks ago
Sahibzada Ajit Singh Nagar, India Chatha Foods Limited Full timePosition Title: Plant Head Department: Plant Operations (Veg Unit) Reports To: COO / Director – Operations Location: Manufacturing Plant – Chatha Foods Limited (Lalru, Punjab) About Chatha Foods Chatha Foods Ltd., a BSE-listed company, is a wholly owned division of Chatha Foods Ltd., dedicated to producing high-quality vegetarian food products including...
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Plant Head
3 weeks ago
Sahibzada Ajit Singh Nagar, India Chatha Foods Limited Full timePosition Title: Plant HeadDepartment: Plant Operations (VAP Poultry & Lamb Unit)Reports To: COO / Director – OperationsLocation: Manufacturing Plant – Chatha Foods Limited (Lalru, Punjab)About Chatha FoodsChatha Foods is one of India’s leading manufacturers of ready-to-cook and ready-to-eat poultrybasedproducts, supplying to major QSRs, B2B partners,...
