[High Salary] Service Manager

2 weeks ago

Bhubaneswar, India Kone Full time

Job Description Operations Management - Accountable for safety of employees and end-users, ensuring safety is a mindset without any compromises - Responsible for high level of customer satisfaction in the region or unit - Accountable for leading the Maintenance operations and ensuring the quality and profitability of service delivery - Accountable for making sure that individual target setting, and action planning takes place annually, and is followed-up in regular reviews (Field Operations Management Model FOMM) - Accountable for cascading the FL and regional direction and targets to his/her team - Accountable for making sure that individual targets are defined in the beginning of the year and adjusted if needed during the year - Accountable for setting Individual Operations Plans for supervisors that which support them in achieving their objectives - Accountable for following up the progress regularly - Accountable for making sure that safety and business process are regularly audited, and needed corrective actions identified and implemented - Responsible for driving the deployment and following up the progress of KONE Way initiatives in his/her area (e.g. Supervisor Role and Mobility, Field Service Management, Field Operations Management Model etc.) Service Sales - Sets, communicates and follows received orders and monetary value sales targets according to market potential and FL unit guidelines - Ensures in collaboration with FL repair sales manager that the correct offering and value propositions are available and used by operations team - Accountable for his/her teams received orders as well as that short- and long-term monetary targets are met, and that work is executed and invoiced Leadership / People management - Leads and coaches the team of supervisors and manages the performance of the team through weekly 1-on-1 Traction Control discussion with supervisors, regular field/customer visits with supervisors and regular field audits with supervisors - Ensures adequate resources to achieve the short and long-term targets of maintenance operations team - Drives employee engagement initiatives - Accountable for developing the competences of the maintenance operations team Customer focus - Actively works with customers to find ways to win with customers - Coach team of supervisors, and technicians to be customer centric - Accountable that customer experience acceleration touchpoints are followed during the whole maintenance contract lifecycle. What do we offer - Career progression and opportunities within a global organization - Total reward elements that engage and motivate our employees and help us make KONE a great place to work - Comprehensive learning and development programs covering a wide range of professional skills - You are surrounded by funcolleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded

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