Coordinator, Managed Response

Why Work at ReputationReputation reached over 100m in Annual Recurring Revenue ARR in 2022 and continues to grow worldwide We ve raised over 200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins including 150 million in equity financing from Marlin Equity Partners in January 2022 Reputation is trusted by more than 250 partners including Google Facebook Salesforce J D Power Amazon and Web com Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer Customer Feedback Management and Social Suites research reports The platform is used by 10 major automotive OEMs and 16 000 auto dealerships more than 250 healthcare systems and over 100 leading property management firms Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed Who thrives at Reputation Managers who embody a player-coach mentality Employees who value teamwork and cross-functional collaboration People who emphasize perseverance and hustle over quick wins and luck Our Mission We exist to forge relationships between companies and communities Job Summary You will fulfill the day-to-day requirements of managed services for a number ofcustomers at all stages of their lifecycles liaising with both internal and external teams A large portion of your work will involve responding to reviews and managing thatprocess for your designated customers Responsibilities Act as the voice of our Enterprise customers for their clients Respond to social media and review alerts by responding to reviews Be responsible for and liaise with internal teams in connection with deliverablesto our customers Work with internal groups to set appropriate levels of expectations with clients Assist in understanding customer initiatives around response and share bestpractices Additional duties as assigned Qualifications 0-1 years of experience in Enterprise account management managed services Experience in working directly with clients Exceptional computer literacy Strong written skills Meticulous record-keeping abilities Ability to consistently complete assignments accurately and on time Ability to collaborate with others to achieve goals Ability to work under pressure Self-starter and works well without constant supervision Open to work in 24 7 shiftWhen you join Reputation you can expect Flexible working arrangements Career growth with paid training tuition opportunities Active Employee Resource Groups ERGs to engage with An equitable work environment Our employees say it best According to Glassdoor 94 of our employees approve of our CEO Joe Burton Our employees highlight our Ample Opportunities- There are many opportunities to learn and grow Many open roles are replaced with internal promotions Positive Culture- You will never have a better culture anywhere else Period Training and Tools- All managers truly want you to succeed and you are given great tools and training to be successful in your role Balance- Great work life balance and awesome team environment Diversity Programs Initiatives Our Reputation Nation spans around the world This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success At Reputation we believe in Diversity Embracing a culture that values uniqueness Inclusion Inviting diverse groups to take part in company life Belonging Helping each individual feel accepted for who they are At Reputation we see diversity and inclusion as the foundation for an equitable workplace Our goal is to empower all of our employees regardless of their background to make an impact in their work each and every day - Joe Burton CEO ReputationAdditionally we offer a variety of benefits and perks such as Flexible PTOPaid company holidays4 company provided Recharge Days which are wellness days off for the entire companySeveral active Employee Resource Groups ERGs to help foster inclusion and communityEmployee Assistance ProgramAccess to a wide variety of unique perks and apps Ginger Calm Headspace Carrot Fertility Aaptiv Omada One Medical SoFiFetch Pet Insurance401KHealth dental and vision insurancePaid maternity leaveEmployer paid short term and long term disability and life insuranceWe are an equal opportunity employer and value diversity at our company We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status To learn more about how we handle the personal data of applicants visit our Applicants only - No 3rd party agency candidates