Global HR Shared Services Specialist

Who We Are Our HR Shared Services Center (HRSSC) spans across three global hubs—India, Costa Rica, and Portugal—delivering centralized and efficient support for HR processes worldwide. Within this, the Collaboration & Excellence (C&E) team focuses on driving operational quality, consistency, and data-driven insights through structured quality assurance, documentation of standards, and reporting capabilities. The Collaboration & Excellence (C&E) team will focus on creating scalable frameworks, optimizing operations, and contributing to continuous improvement—delivering measurable impact across the global HRSSC delivery model. What You'll Do You will be a core member of the Collaboration & Excellence Team in the Global HRSSC, supporting quality, documentation, and reporting workstreams. Your work will enable efficiency, transparency, and accuracy in global HR operations through structured process documentation, audit reviews, and actionable dashboards. You will collaborate across teams, geographies, and time zones to deliver high-impact support. Key responsibilities include: - Maintain and update process documentation (SOPs), ensuring clarity, consistency, and operational efficiency. - Conduct regular audits and reviews of HRSSC processes to ensure accuracy and compliance with established policies and procedures. Document findings, escalate issues, and support implementation of corrective actions. - Identify and recommend opportunities for process improvement and standardization. - Collect, analyze, and visualize HRSSC data to create actionable reports and dashboards. - Support development of both standard and ad-hoc reports for stakeholders, enabling data-driven decision-making. - Assist in root cause analysis of trends, anomalies, and performance issues based on KPIs and SLAs. You’re Good At: - Working with data to generate insights and support decision-making through metrics and dashboards. - Developing and maintaining clear documentation and process standards. - Identifying inefficiencies and proposing practical improvements. - Thriving under pressure with exceptional attention to detail. - Insightful decision making and team collaboration. - Problem solving complex tasks, learning from challenges, and having a continuous improvement mindset. - Creating meaningful experiences for every customer through exceptional service. - Staying flexible and reliable in a dynamic, fast-paced environment. - Handling sensitive data with confidentiality and professionalism. - Communicating clearly and professionally, both verbally and in writing. - Collaborating and coaching others within the team across cultures and time zones. What You'll Bring - A graduation degree. - ~3+ years of experience in shared services, or process reviews/documentation/reporting roles. - Proficiency with tools such as ServiceNow & Workday (preferred) and Microsoft Excel (pivot tables, charts), PowerPoint, and Visio. - Ability to manage multiple stakeholders and priorities in a matrixed setup. - Fluency in English, both written and verbal. Additional info Why Join Us? - Be part of a respected global brand that invests in its people. - Exposure to world-class HR systems, like Workday. - Work in a culture that prioritizes learning, diversity, and inclusion. - Join a growing team where your work directly drives global impact. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.