Sr. Technical Product Manager

Company Description Visa is a world leader in payments and technology with over 259 billion payments transactions flowing safely between consumers merchants financial institutions and government entities in more than 200 countries and territories each year Our mission is to connect the world through the most innovative convenient reliable and secure payments network enabling individuals businesses and economies to thrive while driven by a common purpose - to uplift everyone everywhere by being the best way to pay and be paid Make an impact with a purpose-driven industry leader Join us today and experience Life at Visa Client Services provides a world-class service experience to Visa s clients that begins with pre-sales and continues through onboarding implementation of new products and services issue resolution and service optimization The Services Digitization organization within Client Services is dedicated to automating business processes and making client interactions with Visa straightforward intuitive and rewarding through the design development and delivery of enhanced digital experiences As a member of the Onboarding team within Services Digitization you will play a pivotal role in driving process automation and digitization of solutions supporting the Licensing Implementation and Testing functions About the Role We are seeking a visionary Senior Product Manager to lead the end-to-end strategy delivery and scaling of an in-house Centralized Payment Testing Platform You will define the product vision partner with Platform Payments Engineering to build core capabilities from the ground up sunset fragmented internal tools and launch a secure scalable white-labelled testing experience for internal stakeholders and enterprise clients You will collaborate with Product Operations SMEs Engineering SRE Security Data Sales and Client Success to deliver a seamless developer and client experience across payment authorization clearing settlement and dispute flows Key Responsibilities Product strategy and vision Define the long-term vision strategy and roadmap for an internally built testing platform aligned to company objectives and payment domain needs Own build scope MVP definition and iterative releases with clear success criteria Requirements and experience design Engage internal users and external client stakeholders to capture pain points and desired capabilities translate insights into actionable PRDs user stories and discovery artifacts Define personas and end-to-end journeys developer QA payment ops client engineer Platform architecture partnership Partner with Platform Payments Engineering to shape platform architecture APIs and SDKs data models and environment strategy multi-tenant staging sandbox simulators Prioritize foundational capabilities protocol simulators ISO 8583 ISO 20022 EMV tokenization digital wallets 3-DS network issuer acquirer emulation data replay and automation Migration and deprecation Lead the transition from legacy in-house tools to the new platform define parity thresholds dual-run pilots data integrity checks and a staged deprecation plan Deliver self-serve migration tooling training and change communications White-label enablement Define branding theming tenant isolation usage metering audit trails and customization to support client-facing white-label deployments Delivery leadership Run a disciplined backlog quarterly planning and a hybrid delivery model Agile with milestone gates across multiple squads manage dependencies with Infra Security and Data Establish operating cadences decision logs and RACI across product engineering design Observability quality and operations Specify telemetry analytics and BI for usage performance and test outcomes Collaborate with Product Operation team on maintaining support SLOs SLIs capacity plans incident response expectations and runbooks with SRE Compliance privacy and security by design Embed PCI DSS requirements organizational controls encryption key management data retention and data residency Business case and TCO Build the business case for in-house development vs alternatives track TCO unit economics and ROI partner with Finance on budget resourcing and cost controls Go-to-market and adoption Partner with Marketing Sales and Client Success to define value propositions and packaging for client access enable internal stakeholder onboarding and client activation Performance measurement and continuous improvement Define and track product KPIs adoption efficiency reliability migration progress NPS CSAT and drive a continuous improvement roadmap Qualifications Basic Qualifications Must have Bachelor s degree in Computer Science Engineering Business or related field MBA preferred 7 years of product management experience in payments fintech or enterprise SaaS platforms including platform or developer focused products Deep understanding of payment processing and testing across auth clearing settlement chargebacks and related regulatory industry standards PCI DSS ISO 8583 ISO 20022 EMV tokenization digital wallets 3DS Proven success building platform capabilities in house defining architectures with engineering establishing APIs SDKs and launching multi tenant services at scale Demonstrated experience sunsetting legacy tools and migrating diverse user groups to new platforms with measurable outcomes Strong analytical and decision making skills adept at defining KPIs instrumentation and experimentation Excellent communication and stakeholder management skills across technical and non technical audiences Expertise with Agile and hybrid delivery models comfortable with complex multi squad programs Familiarity with security privacy and compliance controls for payments and SaaS Preferred Qualifications Good to have Experience building protocol simulators payment network emulators or high fidelity test harnesses Background in SRE DevOps adjacent product areas observability environments CI CD Experience delivering white label or OEM style client experiences including theming and tenant governance Knowledge of data pipelines for test artifacts lineage and auditability Additional Information Visa is an EEO Employer Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law