Only 24h Left Senior Assistant Vice President
3 weeks ago
Job Description
Job Title: Contact Centre AI Solution Architect
Location: Bangalore, Noida, Pune, Chennai , India
Department: CX Transformation and Google CES Practice
Employment Type: Full-Time
----------------------------------------
Role Overview
We are seeking a visionaryContact Centre AI Solution Architect to lead the design and implementation of intelligent customer engagement solutions. This role demands deep expertise in cloud-native contact center platforms and conversational AI technologies, with a focus on Google CES, Vertex AI, AWS Connect, Google CCAI Platform, and Genesys.
You will collaborate with cross-functional teams to architect scalable, secure, and high-performing AI-powered contact center solutions that elevate customer experience and operational efficiency.
----------------------------------------
Key Responsibilities
- Architect and implement end-to-end CCaaS solutions integrating Google CCAI, Dialogflow CX, and Vertex AI.
- Design scalable conversational workflows using Google CES and Gemini agents.
- Lead integration efforts with AWS Connect and Genesys Cloud CX, including SIP routing, CTI, and API orchestration.
- Collaborate with product managers, developers, and data scientists to align AI capabilities with business goals.
- Define governance frameworks for intent lifecycle management, compliance, and performance monitoring.
- Conduct solution workshops, sprint demos, and technical deep dives with stakeholders.
- Ensure security, scalability, and compliance with standards like SOC2, HIPAA, and GDPR.
----------------------------------------
Required Skills & Experience
- 12+ years of experience in contact center architecture and AI solutioning.
- Proven expertise in:
- Google Cloud Platform (Dialogflow CX, Vertex AI, CCAI Insights, Apigee)
- AWS Connect and Lambda integrations
- Genesys Cloud CX and PureEngage
- Strong understanding of SIP, WebRTC, CTI, and telephony infrastructure.
- Experience with agentic workflows, LLM orchestration, and multimodal AI.
- Familiarity with Agile delivery, sprint planning, and UAT processes.
- Excellent communication and stakeholder management skills.
----------------------------------------
Preferred Qualifications
- Google Cloud Certified - Professional Cloud Architect or CCAI Engineer
- AWS Certified Solutions Architect
- Experience with LangChain, LangGraph, or similar orchestration frameworks
- Exposure to Salesforce Service Cloud or other CRM platforms
-
Test Architect Vice President
10 hours ago
Pune, India Barclays Full timeJob Description Join us as a Test Architect Vice President. At Barclays, we're more than a bank we're a force for progress and help craft innovative solutions. Test architect Vice President will be responsible for overseeing safe agile tribe maturity model. This role is pivotal in ensuring testing efficiency by driving shift left with automation, service...
-
Only 24h Left! Deputy Vice President
1 week ago
Noida, India NetAmbit Full timeJob Description Web: www.netambit.com Job Title: Deputy Vice President Merchant Loans - Core (B2C Business) Location: Noida Working Days: 6 days/week Industry: Fintech, BFSI + Payments Industry Only to apply NO RELOCATION please Candidates to mail [Confidential Information] 9818317720 Whats app NO Calls please About the Role: We are looking for a...
-
Pune, India Bank of New York Full timeJob Description Senior Vice President, Full-Stack Engineer At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and...
-
Chennai, India Barclays Full timeJob Description Join us as an Assistant Vice President-Financial Controller at Barclays, where you will be involved in preparation and financial statements, and accounting records in accordance with the relevant accounting standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge...
-
Vice President
1 week ago
Noida, India Rivy Consumer Private Limited Full timeJob Description Company Description Rivy Consumer Private Limited stands at the forefront of the cosmetics industry, proudly backed by the esteemed ISO 9001:2015 certification. Our company is fueled by an unwavering commitment to revolutionizing beauty and skincare, driven by our core values of innovation, quality, and empowerment. Understanding that...
-
Vice President
1 week ago
Hyderabad, India TERRA INTERNATIONAL MUN Full timeJob Description Company Description Terra International MUN is the world's first sustainable Model United Nations conference, focusing on climate action and diplomacy. We host international conferences that bring together young leaders, diplomats, and changemakers to address pressing environmental and social issues. Our mission is to inspire the next...
-
Vice President
2 days ago
Hyderabad, Telangana, India, Telangana TERRA INTERNATIONAL MUN Full timeCompany Description Terra International MUN is the world’s first sustainable Model United Nations conference, focusing on climate action and diplomacy. We host international conferences that bring together young leaders, diplomats, and changemakers to address pressing environmental and social issues. Our mission is to inspire the next generation to take...
-
Vice President, Quality Engineer
6 days ago
Pune, India Bank of New York Full timeJob Description Vice President Quality Engineer At BNY, our culture allows us to run our company better and enables employees growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough...
-
BMAG Assistant Vice President
2 days ago
Jaipur, India Deutsche Bank Full timeJob Description BMAG - Assistant Vice President Position Overview In Scope of Position based Promotions (INTERNAL only) Job Title: BMAG - Assistant Vice President Location: Jaipur, India Role Description BMAG (Business Management and Analytics Group) partners with various COOs/Operations leads in delivering various value added reporting, analytics and...
-
Vice President
2 days ago
Mumbai, Maharashtra, India, Maharashtra Evoke HR Solutions Pvt. Ltd. Full timeWe’re Hiring – Vice President (IFRS Reporting & Compliance) We are looking for a seasoned Finance Leader to drive IFRS compliance and financial reporting at a leading life insurance company. This is a senior leadership role that requires deep expertise in IFRS 17 & IFRS 9 and proven experience in managing finance teams.Job Title: Vice President –...
