Urgent Search: Technical Support Engineer for a Web/Mobile application for US Company
3 weeks ago
Full Time | 100% Work From Home | US Office Hours You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues. RESPONSIBILITIES: - Provide technical support to internal and external users including customer service teams as well as clients and partners - Communication and coordination of feedback and inputs to the development team, mostly based in India - Assist QA lead with QA activities - Troubleshooting technical issues with minimal support from the development team - Speaking to internal and external customers to quickly get to the root of their problem - Propose workarounds to customers when the fix will take time to be released - Providing timely and accurate customer feedback - Following up with clients to ensure the problem is resolved - Supporting the roll-out of new applications - Providing support in the form of procedural documentation - Managing multiple cases at one time. - Testing and evaluating new releases - Propose new ideas and out-of-the-box solutions for a smooth operational process REQUIREMENTS: - Bachelor’s degree in computer science or information technology - Work during the US hours (9 am to 6 pm central time) - Experience with tech support for a web-based business application along with a Mobile interface - Working knowledge with Linux, Java, JavaScript (React) MySQL, AWS - Proficiency in browser-based debugging, JSON format, REST API’s, database queries and logs - Experience with remote desktop applications and help desk software - Experience in ticket management tools like Clickup, Jira, Trello etc. - Experience in texting and communication-based applications is a plus - Certifications in Linux, Java, Web development, AWS are desirable but not required - Experience in using AI tools for day-to-day tasks - Have a development mindset to quickly scale into a developer with minimal training - Attention to detail and good problem-solving skills - Excellent interpersonal skills - Good written and verbal communication COMPENSATION: - Market-rate salary commensurate with experience & skills ABOUT THE COMPANY Textellent is a fast-growing, high-tech company with a unique, patented Personalized Texting service (US Patent 9,756,487). We have won awards from Gartner, Sourceforge, SoftwareSuggest and others. Come join this exciting and fast-growing start-up and enter this evolving and exciting new field of business communication
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India Textellent, Inc. Full timeFull Time | 100% Work From Home | US Office Hours You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues. RESPONSIBILITIES: Provide technical support to internal and external users including customer service teams as well...
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India Textellent, Inc. Full timeFull Time | 100% Work From Home | US Office Hours You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues. RESPONSIBILITIES: Provide technical support to internal and external users including customer service teams as well...
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India Textellent, Inc. Full timeFull Time | 100% Work From Home | US Office HoursYou will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineering department to debug and resolve the issues.RESPONSIBILITIES:Provide technical support to internal and external users including customer service teams as well as...
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India APTI PLUS Academy For Civil Services Full timeCompany Description APTI PLUS Academy for Civil Services has been a premier location for UPSC IAS, WBCS, and OPSC Exam coaching since 2006, with a strong presence in both Kolkata and Bhubaneswar. Industry & Sector: Education Technology (EdTech) for the Civil Services Sector. We are a mission-driven coaching institute dedicated to helping aspirants across...
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Developer Support Engineer
1 week ago
Bengaluru, India Okta for Developers Full timeJob Description Get to know Okta Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a...
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Developer Support Engineer
3 weeks ago
Bengaluru, India Okta for Developers Full timeJob Description Get to know Okta Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a...
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Urgent Search: Software Engineer 2
3 weeks ago
Bengaluru, India Okta for Developers Full timeJob Description Get to know Okta Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a...
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Director- Site Reliability Engineer
1 week ago
Bengaluru, India Okta for Developers Full timeJob Description Get to know Okta Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a...
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Search Engineer, Technical Support
4 days ago
Remote - India Lucidworks Full time ₹ 16,21,000 - ₹ 22,88,500 per yearLucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the...
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Mumbai, Maharashtra, India, Maharashtra 360 ONE Wealth Full timeRoles & Responsibilities:Provide technical support for broking mobile and web trading apps (e.g., equity, derivatives, mutual funds, Currency, commodity etc).Demonstrate application features and functionalities to clients and internal team.Monitor app performance, handle incident tickets, and troubleshoot real-time issues.Coordinate with development, QA,...
