Real Time Analyst

4 weeks ago

Gurgaon Haryana, India American Express Full time

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued What You ll Do on a Typical Day Monitor real-time data ADH AHT and service levels Call out intraday deviations to team leader and identify possible reasons for plan deviations Monitor forecast variance for percent for calls and handle time Implement and clearly communicate strategies to improve team performance and policy adherence to team members Collaborate with workforce management to optimize colleague upskilling over- and under-staffing and holiday adjustments Collaborate with team leaders and workforce management on recovery plans for TSF ESF and CSF What We re Looking For Strong professional communication skills written and verbal Passion for problem solving and improving processes Knowledge of travel trends and industry standards Passion for excellence in client service Attention to detail Able to act with integrity and deal with personal and confidential information Adaptable and able to multitask Able to prioritize and calmly resolve high pressure situations Should be comfortable to work in 24 7 environment Location Gurgaon India The TeamGBT Experience Work and life Find your happy medium at Amex GBT Flexible benefits are tailored to each country and start the day you do These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family Travel perks get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals Develop the skills you want when the time is right for you with access to over 20 000 courses on our learning platform leadership courses and new job openings available to internal candidates first We strive to champion Inclusion in every aspect of our business at Amex GBT You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action And much more All applicants will receive equal consideration for employment without regard to age sex gender and characteristics related to sex and gender pregnancy and related medical conditions race color citizenship religion disability or any other class or characteristic protected by law for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities Please let your recruiter know if you need an accommodation at any point during the hiring process For details regarding how we protect your data please consult the What if I don t meet every requirement If you re passionate about our mission and believe you d be a phenomenal addition to our team don t worry about checking every box please apply anyway You may be exactly the person we re looking for

  • Real Time Analyst

    7 days ago

    Gurgaon, Haryana, India Aon Full time

    Posting Description JOB DESCRIPTION WFM Analyst Work Location Gurgaon Your Impact As A Workforce Management Analyst The Workforce Management Analyst is responsible for ensuring daily tasks are delivered to meet service levels for our clients with a particular focus on forecasting in the contact center space The role requires the ability to work in a...

  • 3 Days Left: Real Time Analyst

    2 days ago

    Gurgaon, Haryana, India Aon Full time

    JOB DESCRIPTION WFM Analyst Work Location Gurgaon Your Impact As A Workforce Management Analyst The Workforce Management Analyst is responsible for ensuring daily tasks are delivered to meet service levels for our clients with a particular focus on forecasting in the contact center space The role requires the ability to work in a fast-paced environment and...

  • Hiring For WFM Real Time Analyst(RTA)

    6 days ago

    Gurgaon, Haryana, India Onpoint Corporate Services Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Responsible to manage real time performance First point of contact for all service-related escalations such as call routing, technical glitches, unscheduled absence RTQM, Intraday reporting ,AUX/ACW/BREAKS & SHIFTSClient Interaction Required Candidate profileMin. 2 years exp. as a WFM Analyst/RTA/MIS in a BPOBasics of WFM like SL,AL, abandoned etc. along...

  • Real Time Analyst

    3 days ago

    Gurgaon, Haryana, India Advatix Full time ₹ 87,000 - ₹ 2,00,000 per year

    RTA -WFM JDProvide support and maintenance to existing management information systems (MISGood Knowledge of RTA WFM Macros Attrition Reports ShrinkageCreate and maintain Management reports including end-of-month, quarterly, and annual reports used by various departments. Automate and schedule report generation. Maintain a Business Analytics program for...

  • Real Estate Salesperson

    7 days ago

    Haryana, India Garg Real Estate Full time

    Job Title: Sales Real Estate Executive Key Responsibilities: - Cold calling prospective clients and generating leads for the sales team. - Conducting market research to identify potential buyers and sellers. - Maintaining accurate and up-to-date records of client information and transactions. - Following up with potential clients to schedule appointments...

  • Real Time Adherence

    1 day ago

    Gurgaon, India Expert Staffing Solutions Full time

    From 2 to 6 year(s) of experience - ₹ 3,00,000 - 6,50,000 P.A. - Gurgaon/Gurugram**Roles and Responsibilities** To prepare reports for management summarizing results of research, analyses and evaluation of any discrepancies To drive initiatives on profitability improvement through automation, to fulfill any other Adhoc requests that came by on a monthly...

  • Analyst, Asset Management

    4 weeks ago

    Gurgaon, Haryana, India Jones Lang LaSalle Full time

    JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong...

  • Senior Software Developer Engineer

    2 days ago

    haryana, India Real Time Data Services Full time

    Job ResponsibilitiesStrong hands-on experience with Node.js, Nest.js, Next.js/React.js, and TypeScript.Deep understanding of SQL/NoSQL databases – especially MongoDB and MySQL.Proven experience in leading a team of engineers and delivering complex backend solutions.Solid understanding of RESTful API architecture, performance tuning, and secure application...

  • Apply Now: Analyst

    6 days ago

    Gurgaon, Haryana, India Jones Lang LaSalle Full time

    JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong...

  • Team Lead II – Software Developer

    2 days ago

    haryana, India Real Time Data Services Full time

    Job ResponsibilitiesLead a team of developers to design, develop, and maintain scalable and secure RESTful APIs and web services.Drive technical discussions, provide guidance, and ensure adherence to clean code practices and architecture standards.Work hands-on with technologies including Node.js, Nest.js, React/Next.js, and TypeScript.Design and optimize...