Senior Manager, Marketing

Career Category Marketing AI Automation Lead Location Hyderabad India Department Global Customer Capabilities - Innovation Tech Workforce Our Global Content Production group the mission to empower Amgen brands with a centralized technology-driven Content Production capability About the role As a Senior Manager on the Innovation Tech Workforce team you will lead a cross-functional team of AI Automation Leads to drive the transformation of marketing capabilities through innovation automation and scalable solutions In this strategic role you ll be responsible for delivering high-impact cost-effective support that accelerates the deployment of next-generation marketing capabilities from process enhancements to intelligent customer experiences You ll play a key role in bridging innovation with execution ensuring alignment with internal expectations operational efficiency and brand consistency across the enterprise This high-impact role is central to shaping our digital marketing strategy enhancing operational efficiency and delivering seamless scalable and compliant marketing capabilities Key Responsibilities Team Leadership and Capability continuous improvement Analyze customer behavior industry benchmarks and technology adoption to inform marketing playbooks and innovation roadmaps Help drive Innovation Automation through leading the design and implementation of AI-powered marketing solutions including GenAI and Agentic frameworks with a focus on automation personalization and data-driven decision-making Evaluate and improve how marketers engage with customers focusing on campaign execution engagement models and measurable outcomes Lead manage and mentor a team of AI Automation leads fostering a high-performing and collaborative culture Partner cross-functionally to turn insights and emerging technologies into scalable initiatives while evolving ways of working through co-creation best practices and agile execution Be a catalyst for change by helping champion bold ideas pushing conventional boundaries and contributing a strong point of view on the evolving role of marketing Cross-Functional Collaboration Collaborate closely with Cross-Channel Engagement Leads Global Customer Capabilities GCC and Technology stakeholders on initiatives impacting internal GCC processes and operations and net-new marketing AI capabilities Partner effectively with Regulatory Brand Campaign Operations and Technology teams actively driving client satisfaction and capability enhancements Client Satisfaction Quality Assurance Stakeholder Communication Enhance client satisfaction by proactively identifying issues escalating urgent needs and communicating key insights and opportunities to GCC leadership Qualifications Skills Skills Ability to contextualize emerging technologies within broader business and marketing goals skilled in scenario planning and long-term capability building Able to clearly articulate future-state visions and influence diverse stakeholders across technical and commercial domains Advanced AI Literacy of GenAI LLMs and the Agentic framework e g building and integrating intelligent agents into marketing ecosystems Knowledge of modern marketing execution models Martech stacks campaign workflows and evolving marketer behaviors Industry Awareness with how leading organizations are shaping their future marketing functions and technology investments Skilled in synthesizing insights to drive impactful decisions with a proven ability to solve complex problems through innovative non-traditional approaches Basic Qualifications Master s degree OR Bachelor s degree in Business Life Sciences Marketing Communications or related field with 12 years of project management or client-facing experience preferably in pharmaceutical marketing agency services or global content production operations Advanced project management and organizational abilities Technical knowledge of content creation processes and operations Excellent oral and written communication skills Comfortable engaging and presenting to both technical and business stakeholders Active and empathetic listener who excels at establishing and building relationships across large cross-functional teams Preferred Experience Experience in the pharmaceutical or healthcare sector Familiarity or expertise with Agentic frameworks AI Agents Foundational Models LLMs RAG architecture AWS Cloud Infrastructure Databricks Salesforce Data and Marketing Cloud and Tableau