Crm Solution Consultant

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone Overview As a Solution Consultant for India s Enterprise segment you will play a pivotal role in helping manufacturing and retail organizations transform customer engagement supply chain visibility and operational efficiency through innovative CRM solutions You will partner with Sales Product Management and Executive Leadership to deliver technical expertise and strategic guidance throughout the sales cycle This role requires a deep understanding of India s enterprise priorities compliance requirements and digital transformation initiatives across manufacturing and retail sectors What You ll Do As an Enterprise Solution Consultant you will leverage your technical and domain expertise to develop position and deliver product-specific solutions during sales engagements while supporting quarterly and annual sales objectives for your territory Key responsibilities include Partner with Sales as a trusted technical advisor and domain expert to support CRM solution sales for manufacturing and retail enterprises Lead discovery workshops tailored to enterprise needs uncovering challenges such as customer lifecycle management dealer distributor engagement inventory visibility and omnichannel retail experiences Deliver compelling product demonstrations that showcase how our solutions align with Industry 4 0 initiatives digital commerce strategies and India s Make-in-India vision Respond to technical and product-related inquiries from enterprise customers partners and internal teams ensuring alignment with data privacy laws and compliance standards such as GST and e-invoicing requirements Collaborate with Product Management to provide feedback on enhancements that address unique enterprise needs such as supply chain integration loyalty programs and AI-driven demand forecasting Share best practices and reusable assets with peers to improve team efficiency and effectiveness in enterprise-focused engagements Stay informed on competitive landscape and regulatory changes including emerging retail tech trends manufacturing automation standards and consumer protection guidelines Represent the company at enterprise events including manufacturing expos retail technology forums and industry trade shows Qualifications What We re Looking For To succeed in this role you should bring CRM Expertise Deep hands-on experience in CRM and customer experience with strong knowledge of service sales lead opportunity management AI Integration Mindset Ability to leverage or critically evaluate AI in workflows decision-making and problem-solving within CRM contexts for enterprise use cases Enterprise Experience Proven track record engaging with manufacturing and retail organizations in India Regulatory Knowledge Familiarity with GST compliance e-invoicing standards and India s data privacy regulations Communication Skills Exceptional ability to translate complex technical concepts into clear business-oriented language for senior enterprise stakeholders Analytical Problem-Solving Skills Innovative thinker with a focus on process improvement and delivering customer-centric value Collaboration Proven ability to work effectively in cross-functional global teams Experience 7 years in pre-sales solution consulting or sales engineering Proficiency with ServiceNow or similar cloud-based platforms Experience working with Product Management Marketing Partners and Professional Services Territory Management Skilled in pipeline building and partnering with Sales to drive execution excellence Flexibility Willingness to travel as needed Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license