Associate Consultant

Designation ASSOCIATE CONSULTANT No of Positions 1 Skill Primary Information Security-Identity and Access Management-Identity Management Operations Posting About HCLTech HCLTech is a global technology company spread across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail and CPG and Public Services We re powered by our people a global diverse multi-generational talent - representing 161 nationalities whose unique spark perspective and boundless passion drive our culture of proactive value creation and problem-solving Our purpose is to bring together the best of technology and our people to supercharge progress for everyone everywhere our clients partners their stakeholders communities and the planet As a company we are deeply focused on accelerating our ESG agenda We are also creating technology-enabled sustainable solutions with and for our clients and partners We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible inclusive and beneficial to all our stakeholders in the long term We have committed to achieving net zero by 2040 To learn more about how we can supercharge progress for you visit SME-IAMOpsMgr CyberArkPAM Vault Job Summary The IAM Operations Subject Matter Expert plays a crucial role in ensuring the efficient resolution of escalated incidents and adherence to service level agreements SLAs within the Support Operations team This role demands a strong understanding of Identity and Access Management IAM processes particularly with CyberArk PAM technologies to enhance service delivery and maintain high levels of customer satisfaction The expert will also engage in mentoring documentation and stakeholder communication to drive operational excellence 1 Key Responsibilities 1 Ensure Timely Resolution And Quality Compliance Of Escalated Incidents Related To Iam Operations Utilizing Cyberark Pam Technologies For Effective Incident Management As Per The Established Slas 2 Mentor Team Members And Administrators On Iam Best Practices While Preparing Standard Operating Procedures Sops And Maintaining Comprehensive Documentation To Promote Knowledge Sharing Within The Team 3 Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation 4 Foster Positive Customer Relationships By Engaging In Customer Meetings To Gather Feedback And Understand Operational Challenges Ensuring High Levels Of Customer Satisfaction 5 Conduct Thorough Analyses Including Root Cause Analysis And Trend Analysis To Validate Findings And Prepare Performance Reports For Presentation To Key Business Stakeholders Skill Requirements 1 Strong Understanding Of Iam Principles And Cyberark Pam Technologies Specifically Vault Pvwa Cpm And Psm 2 Proficient In Incident Management Processes And Adherence To Sla Requirements 3 Excellent Documentation Skills With The Ability To Create Sops And Maintain Knowledge Bases 4 Strong Analytical Skills For Conducting Root Cause And Trend Analysis 5 Effective Communication And Stakeholder Management Skills Certification 1 Certification In Cyberark Certified Delivery Engineer Optional But Valuable 2 Iam-Related Certifications Such As Certified Identity And Access Manager Ciam Optional Skill Level 3 Secondary Skill 1 Information Security-Identity and Access Management-IAM Architect Skill Level 3 Secondary Skill 2 Information Security-Identity and Access Management-Privileged Account Management Operations