Associate Platform Consultant

Yext NYSE YEXT is the leading digital presence platform for multi-location brands with thousands of customers worldwide With one central platform brands can seamlessly deliver consistent accurate and engaging experiences and meaningfully connect with customers anywhere in the digital world Our AI and machine learning technology powers the knowledge behind every customer engagement which is only possible through our team of innovators and enthusiastic collaborators Join us and experience firsthand why we are consistently recognized as a Best Place to Work globally by industry leaders such as Built In Fortune and Great Place To Work Yext is looking for a detail-oriented proactive and technically adept Associate Platform Consultant to join our dynamic Services team In this role you will serve as a Yext product expert working closely with clients to configure the platform manage data and deliver exceptional solutions As a customer-facing team member you will play a key role in executing implementation tasks managing project deliverables and ensuring effective communication with both clients and internal stakeholders throughout the project lifecycle We value individuals who are fast learners team contributors strong communicators and problem solvers Ideal candidates have experience configuring or implementing B2B technology can build positive relationships and can quickly learn the parts of our business This role is fully on-site in our Hyderabad India office What You ll Do Facilitate and manage the completion of implementations and or ad hoc enhancement and maintenance requests projects for assigned client accounts Work directly with the customer via meetings and email communications to identify goals and requirements for assigned projects Configure the Yext environment Content Pages Listings Search etc to meet customer requirements Manage prioritize multiple inbound client configuration or data management requests and drive to completion Interpret client and other stakeholder requests and effectively communicate these requests to other internal teams as necessary using appropriate tools and methods to tailor communication to stakeholders as needed Confirm resolution of the request Create business requirements documents outlining client business rules requirements and customizations and ensure accurate configuration of the platform Document client business rules requirements and customizations and ensure accurate configuration of the platform Partner closely with the broader account team to ensure we are exceeding client expectations working cross functionally with success managers sales delivery managers platform consultants engineers and designers to achieve success Analyze and import customer data and provide quality assurance over the information and content loaded into the Yext Platform Test new features and workflows in product releases for a clients configuration apply new features for client book of business and provide feedback to product management Contribute to internal resources and process improvements Provide Search Engine Optimization SEO data modeling integration best practices and optimization guidance throughout engagements to drive customer return on investment What You Have High school diploma GED or equivalent 2-4 years of experience in Software Implementation Consulting or similar client-facing roles Strong English both written and verbal communication Proficient in data analysis and manipulation with Excel or equivalent Effective interpersonal skills along with strong ability to communicate complex problems Attention to detail organized process-driven Strong work ethic with the ability to work in a fast-paced and dynamic environment Determination and perseverance when faced with challenges Ability to thrive in a cross-functional team environment Takes pride in providing a high level of service and delivering consistent performance Interest in technology Energized by completing items on a huge to do list Self-directed worker with excellent time management skills Bonus Points Basic understanding of relational databases and SQL BA BS degree in any subject area or similar college level education or work experience preferred but not required Perks and Benefits At Yext we take pride in our diverse workforce and prioritize creating an engaged and connected working environment Our ambitious mission is to transform the enterprise with AI search and we know that to achieve that we need a global team of innovators visionary thought leaders and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture We believe that people do their best when they feel their best - and to feel their best they must be well-informed fuelled and rested To ensure our employees are at their best we offer a wide range of benefits and perks including Performance-Based Compensation We offer an attractive bonus structure and stock options for eligible positions Comprehensive Leave Package Our leave package includes Paid Time Off PTO Parental Leave Sick Leave Casual Leave Bereavement Leave National Holidays and Floating Holidays to ensure a healthy work-life balance Health Wellness Offerings We provide medical insurance with 7L coverage including enhanced parental and outpatient department OPD coverage for you your spouse two dependent children and two parents as applicable and subject to eligibility requirements Relocation Benefits We offer relocation assistance and an allowance to eligible candidates to help ease your transition World-Class Office Building Amenities Our office has a top-notch infrastructure including gaming rooms a plush pantry and breakout areas LI-RK1 Yext is committed to building an inclusive and diverse culture where every person is seen heard and valued We believe in equal employment opportunity and welcome employees and applicants of all races colors ethnicities religions creeds national origins ancestries genetics sexes pregnancy or childbirth sexual orientations genders including gender identity or nonbinary or nonconformity and or status as a trans individual ages physical or mental disabilities citizenships marital parental and or familial status past current or prospective service in the uniformed services or any characteristic protected under applicable law We also consider qualified applicants regardless of criminal histories consistent with legal requirements It is Yext s policy to provide reasonable accommodations to people with disabilities as required by law If you have a disability that requires an accommodation in completing this application interviewing or participating in the employee selection process please complete