Network Operations Engineer

2 weeks ago

Bengaluru, India Zones Corporate Solutions Full time

Job Description Position Overview Asa Network Operations Engineer to develop and maintain functional and secure networks. You will mentor a team of engineers to troubleshoot and optimize our networks for our users.In this role, you should have excellent problem-solving skills and thorough knowledge of network administration and architecture. If you re also passionate about security and data protection, we d like to meet you.Also, we can say that L1Network Engineers roles and responsibilities include the following. Key Responsibilities - 24x7 Service Operation. Rotational shifts. - Monitoring of IT infrastructure - Servers, Storage, Backup, Network (Switch, Router, Firewall), Security Devices such as IPS, IDS etc. - Categorization and Qualification of alerts from monitoring platform and enagaging the respective teams - Proficient in multiple monitoring tools preferable ScienceLogic , Zabbix, Manage Engine etc. - Proficient in ticketing tool preferably in ServiceNow, Manage Engine , Ivanti etc. - Able to perform initial trouble shooting on the ticket so as to resolve the simple issues quickly - Able to perform Major Incident Management and participate in Bridge call - Fair knowledge of Layer 1 / Layer 2 and Layer 3 technologies. (VLAN, STP, Routing protocol like OSPF, BGP, IP/MPLS, L3VPN, Carrier Ethernet, Transport Network (Ciena, SDH/ Native Packet Transport) and testing and monitoring. - Eager to learn new age technologies (Routing and switching, BGP, MPLS, OSPF, VLAN, SDWAN, CC, Security) - Close coordination with Duty Manager on ticket queue management and in instances of bulk receiving of tickets/ SR. - Route incidents/ SRs/ Changes to right stakeholder for troubleshooting in case it is not solved and within SLA time. - Fault handling and escalation (identifying and responding to faults on client s systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution). - Maintain high level of vigilance for any major incidents or widespread network or service impacting events. What you will bring to the team: - Excellent English communication skills - A minimum of 2 /3 + years experience in a similar role - Good at working under high pressure situation. - Work well in a busy team, being quick to learn and able to deal with a wide range of issues. - Team Player

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