Data Content and Quality Manager

Job Description

Who we are:

Founded in 1982, Workplace Options (WPO) is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and inperson to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Current Opportunity: Data Content and Quality Manager

Location: India

Remote/Hybrid/Onsite: Remote or hybrid depending on proximity to our Bangalore office.

What you will do:

The Data Content and Quality Manager is responsible for sourcing, validating, and maintaining high-quality provider databases for WPOs Locator tools across multiple regions. This includes managing complex data mining operations, overseeing vendor performance, executing quality assurance processes, and supporting quarterly updates for a multi-type provider directory (child care, elder care, schools, and specialty services).

The role requires strong data handling skills, meticulous attention to detail, and the ability to manage technically demanding processes. This position is embedded within a cross-functional team and works closely with Product, Content, Reporting, and Technology teams. It plays a key role in sustaining the accuracy, usability, and legal compliance of WPOs provider databases.

Responsibilities:

Data Sourcing and Vendor Oversight:

- Lead the sourcing of provider data via government websites, public records, and direct outreach to licensing bodies.
- Write structured mining and deduplication instructions for the vendor (Sasta Outsourcing Services).
- Ensure compliance with regional licensing and regulatory requirements.

Data Management and Quality Assurance:

- Perform manual and semi-automated QA on provider datasets (address formatting, subtype mapping, geocoding, duplicates, etc.).
- Apply 4-layer deduplication protocols to merge vendor and in-house datasets.
- Use lookup tools and geocoding APIs (e.g., EXE tool, Geoapify) to fill missing fields (e.g., zip code, county, local authority).
- Maintain data formatting and subtype consistency per Locator taxonomy.

Publishing and Reporting Support:

- Prepare quarterly database updates and coordinate handoffs with the Reporting team for publishing on WPO platforms.
- Validate that publishing metrics (record counts by region/subtype) match source files.
- Flag anomalies or failures in geocoding, QA, or publication output.

Documentation and Process Optimization:

- Maintain documentation for geocoding workflows, vendor instructions, and subtype standards.
- Identify opportunities for automation and process improvement.
- Support audits, updates, and transitions related to Locator tools and content infrastructure.

Qualifications/Skills:

- Bachelors degree in a data, technology, or information science field.
- 2+ years in data operations, vendor management, or QA-related roles.
- Experience in database content curation, public data sourcing, or regulated information processing.
- Strong proficiency in Excel and familiarity with lookup formulas, VLOOKUP, and batch processing.
- Knowledge of geocoding tools, APIs, or GIS software is an asset.
- Excellent organizational, written, and verbal communication skills.
- Self-driven, detail-oriented, and comfortable working in a cross-regional environment.

What we offer:

At Workplace Options, we dont just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Benefits - Group Mediclaim Insurance for 6 lacs INR, Accident Insurance, Gym reimbursement, Tuition reimbursement, EAP Support Services, Mentorship program, WPO Cares, Employee exchange program, Comprehensive training provided for this position

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).

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