Implementation Manager

About the company: At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce. - Link for our page: - Link for our website: Position: Implementation Manager (IM) Language Requirements: Fluent English and local language (if different) as minimum required Work Timings: As per US Eastern Time Zone Duration: Fixed Term Contract (12 Months) Type of Work: Remote Role Description: The Implementation Manager, working with the Corporate Social Responsibility (CSR) Manager, plays a crucial role in executing the Client's Skillsbuild program through strategic partnerships across a specified geography. This individual will be responsible for managing all aspects of program implementation, ensuring high-quality delivery, and achieving key performance indicators (KPIs) including but not limited to learner engagement, course completions, and credentials issued. Key responsibilities: - Program Implementation & Management: Oversee the rollout of the program through partner organizations to drive pre-determined learner outcomes. - Partner Coordination: Serve as the primary liaison between our organization and partner entities. Facilitate communication, resolve issues, and ensure partners have the necessary resources and support to effectively deliver the program. - Performance Monitoring: Track and analyze program performance against KPIs, including learner engagement rates, course completion rates, and the issuance of credentials. Implement strategies to address any gaps or areas for improvement. - Internal Management Processes: Managing and coordinating across CSR sub-teams to ensure internal stakeholders are aligned/consulted/informed, as per RACI matrix. - Quality Assurance: Work closely with the content and credentialing teams to ensure that all program offerings implemented by the partners meet our high standards for content quality and credentialing criteria. - Feedback Loop: Collect and synthesize feedback from partners and participants to inform continuous improvement of the program. - Reporting: Prepare and present regular reports on program status, challenges, and achievements to senior management and relevant stakeholders to ensure targets are being achieved. Skills and Competencies needed: Program Management: Self-organized with a keen ability to identify problems and develop solutions to complex challenges; be able to manage multiple workstreams and priorities at once, be able to synthesize and distil information from multiple inputs to develop a strong strategy & plan; must be willing to take on strategic challenges and deliver solutions. Learning: A sound knowledge of instructional design, program development, analytics, learning technology and learning principles. General understanding of the educational and workforce skills landscape with a sound knowledge of new technology fields: Such as AI, Cyber, Data, Cloud, Software Development and key employability skills for entry level employment in these fields. Relationship with partner organizations: Strong professionalism and stakeholder management skills and experience of working with organizations such as educational establishments, non-profit enterprises, government agencies (especially those focused on employment and upskilling) and training providers. General Skills · - Minimum 8 years’ experience in program management / consulting and/or digital learning transformation roles - Experience with digital (online) learning platforms and digital credentials - Strong communication skills (written and verbal) - Strategic thinking & project management expertise - Strong work ethic with a competitive nature and a desire to succeed - Intense curiosity to learn and willingness to be coached - Experience in CSR or with an NPO/NGO, especially with a focus on workforce development - Can easily adapt to different environments and cultures. Customer / partner relationship skills - Drive, self-motivation and robust organisational skills are important as the role involves working from home (or the office when needed) as part of a large virtual team This job will help the individuals to develop 1. Partner success management experience 2. Program management experience 3. Stakeholder relationship management experience 4. Leadership experience 5. Expertise on skills development 6. Managing digital transformations Who you are: You have a strategic mind. You work well in an innovative and entrepreneurial environment and help paint the landscape of future IBM engagements with the global community. You are passionate and believe corporations bring high value to society. You can't wait to talk about what IBM is doing to change the world and how others can join this effort. You are curious and hungry for knowledge and are always on the lookout for what’s new and next. You are a great teammate. You have a global perspective, love building trusted relationships and partnering across teams because "none of us is as smart as all of us." You’re a fast learner and agile, assimilating information quickly to turn it into effective communications. **NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic