Tech Support Specialist
4 weeks ago
Job Description About Pickcel Pickcel is a leading digital signage software company helping businesses create impactful visual communication across screens of all sizes. Our cloud-based platform powers dynamic content delivery for retail, corporate offices, education, hospitality, transportation, and more. Trusted by global brands, Pickcel enables organizations to design, schedule, and manage content seamlessly, driving engagement and improving customer experiences. With a growing international presence and a commitment to innovation, we're shaping the future of digital signageone screen at a time. About the Role We are looking for aTech Support Specialistto provide exceptional technical assistance to our global customers. You will play a key role in helping users navigate our platform, troubleshoot technical issues, and make the most of Pickcel's features and functionalities. This role demands strong problem-solving abilities, clear communication, and a customer-first approach. Key Responsibilities - Respond to customer queries promptly and accurately via chat, email, or phone. - Diagnose, troubleshoot, and resolve technical issues related to Pickcel's software and integrations. - Guide customers through product features, setup processes, and best practices. - Record customer interactions, feedback, and issue details in internal systems. - Escalate unresolved or complex issues to the relevant internal teams with proper documentation. - Keep customers informed about product updates, new features, and solutions. - Collaborate with Product, Sales, and Marketing teams to relay customer insights and recurring feedback. - Assist in improving support content, including FAQs and help articles. What We are Looking For - 13 years in a technical or SaaS-based customer support role. - Excellent written and verbal communication skills in English. - Strong understanding of web-based applications, networking basics, and troubleshooting methodologies. - Empathetic, patient, and committed to ensuring customer satisfaction. - Analytical thinker who can identify issues and offer effective solutions quickly. - Willingness to work in UK/US time zones. Why Join Pickcel At Pickcel, you will be part of a fast-growing global team redefining how businesses communicate through digital signage. You'll have the opportunity to work with innovative technology, solve real customer challenges, and contribute directly to an exceptional user experience.
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Tech Support Specialist
1 week ago
Bengaluru, Karnataka, India Pickcel Digital Signage Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout PickcelPickcel is a leading digital signage software company helping businesses create impactful visual communication across screens of all sizes. Our cloud-based platform powers dynamic content delivery for retail, corporate offices, education, hospitality, transportation, and more. Trusted by global brands, Pickcel enables organizations to design,...
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India iDecisionGames Full timeJob Description iDecisionGames is seeking a Support Specialist to help our global clients succeed. You'll handle email support, manage Zoom calls, demo our platform, write blog posts, and take on new projects as you grow. What you'll do: - Respond to user emails and provide live support on Zoom - Demo the product to new users - Write clear blog posts and...
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India Nexora Tech Solutions Full timeJoin Nexora Tech as a Strategic Partner – AI / ML & GenAI Specialist About Nexora Tech: Nexora Tech, founded by Aparna Kumar (Former CIO – SBI, HSBC, and leadership positions at HDFC Bank, Capgemini, Oracle and Citi), is a boutique technology advisory firm that partners with CXOs and Boards to deliver digital transformation, AI/ML strategy, IT...
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Bengaluru, India Whatjobs IN C2 Full timeCome create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to...
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Tech Support Specialist
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Bengaluru, India Nokia Full timeCome create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to...
