Associate General Manager

Job Description

About Us

Livspace is Asia's largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, dcor, civil works, and more. The company serves homeowners across diverse market segments in India and Singapore.

Since the company was founded in 2015, Livspace has revolutionized a highly fragmented industry by setting new benchmarks in quality, innovation, and execution. To date, the company has successfully transformed the homes of over 100,000 satisfied customers through its presence in 80+ cities and 110+ Experience Centres.

Backed by marquee investors, the company's goal is to continue strengthening its dominance in India as an industry leader and the largest employer of interior designers. Livspace remains committed to redefining industry standards by introducing new products and services, enhancing site execution processes, improving manufacturing techniques, and ensuring seamless project deliveryall with the ultimate goal of turning homeowners dreams into reality.

For more information, please visit: https://www.livspace.com/in/about-us

Job Description

As an Associate General Manager - Design, you will own the revenue of a region and manage the critical growth and performance metrics of both the business and people. You will take complete ownership of business critical initiatives - product launches, internal process improvements, category expansion, vendor base etc.

- Contribute actively to business decisions through both qualitative inputs and in-depth quantitative analysis.
- Have a strong understanding of both the design requisites and customer experience required to maximize business results.
- Developing, leading, motivating and managing a young and ambitious city team (cohort of Business / Design Managers, Territory Area Managers, Designers, DPs, LPs etc on a day to day basis).
- Developing the ecosystem for successful Design experience both for the internal teams and the customers.
- Own the quality of Design Closure of Livspace catalogue products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services for the region.
- Ability to drive and meet KPIs such as - successful and timely design sign-offs, snag-free / error free designs, sales / category penetration, C-sat - happy customer experience, E-sat - happy team members.
- Be the voice of the city and customer inside Livspace, so that constant feedback comes in and helps Livspace improve continuously.

Job Requirement

- B.Arch or equivalent degree Or comparable degree in Arch/Design. MBA would be an added advantage.
- Typically spent at least 6 to 7 years in an interior fit-out business, operating role managing a revenue generating team(s) or selling design products/services through a bunch of designers.
- Strong attention to detail and excellent written and oral communication skills and ability to convey business requirements and needs in a clear, concise, and effective manner.
- Structured thought process and strong analytical ability, determined to thrive in a fast-paced startup environment.
- Strong leadership and people management skills (direct team reporting in past roles a must)
- Possesses significant personal and professional drive to continuously improve the standing of Design and Design experience.
- Deep understanding of interior fit-out industry, processes, market trends etc.
- Strong leadership: Hire, retain, motivate, and look after a diverse team of BMs, TAMs, IDs, LPs etc.
- Tracking and training: Training and actively coaching the team on the job. Track strong and weak performance and course correct. Reward appropriately.
- Customer empathy: appreciate the nature of the customer problem and be a trustworthy, knowledgeable partner.
- Be the Livspace leader in the representative region. Be hungry, humble and lean.