Operations Manager

DESCRIPTION At Amazon we re working to be the most customer-centric company on earth To get there we need talented bright and driven people Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers We are seeking an Operations Manager for our Transportation team In this role you will be responsible for setting up sortation centers in the region which includes identifying setting up sites to ensure expansion growth in the region We have provided the expectations from an ideal candidate in the job description below However at Amazon we look for people who can join our organization learn and grow with us You need not meet every single expectation listed below on your Day 1 If the role mentioned below interests you is aligned with the career path you would want to follow and you exhibit the Amazon leadership principle of Learn and be curious we would like to talk to you Well-rounded leadership capabilities and people management skills Ability to adapt to evolving situations Ability to work in ambiguous situations Good communication skills Ability to communicate and explain to individuals the team what needs to be done to achieve objectives Listening skills Gains input and commitment from all involved in delivering their specific part Ability to set and achieve timelines for tasks Set realistic and stretching performance expectations for self and others Regularly reviews progress and acts to ensure optimal results for the business Orientation for great customer service Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs expects High Ownership Follows through to ensure the delivery of changes solutions services that fulfill the Customer s needs Analytical Skills Effectively analyses and interpret information identifying validating the key facts including reviewing alternatives to determine advantages and associated risks Key job responsibilities Key job responsibilities Defining building and responsible for the execution of transportation processes right from Fulfillment centers to sortation hubs and further to the last mile Delivery center network Responsible for Hiring training and building up a highly motivated workforce for sort hubs with support from HR and training team to meet the operational requirements for the city continuously meeting the Amazon bar on quality and productivity Ensure enough bandwidth in these sites for peak time volume management Conduct the performance appraisals of team members and mentor them for handling efficient operations Continuously improve the defined processes and attain a sustained performance standard Initiates improvements to enhance quality standards reduce waste and eliminate unnecessary work Analysis of the data reports to identify performance bottlenecks and improve the performance A day in the life Drive key initiatives across the region related to safety engagement network speed cost optimization etc Support the site lead during daily operations WBRs MBRs and peak preparedness Additionally lead site operations in the absence of Site Lead SL Change Ops Analyze data to identify performance bottlenecks Implement process improvement mechanisms such as Kaizen and Continuous Improvement Review and finalize the labor plan for the site to optimize cost while ensuring high bar on performance standards and associate experience Coach and provide guidance to the Ops managers to challenge the status quo and drive the culture of continuous improvement to reduce waste in conjunction with central ACES team Additionally liaise with other SLs Regional leaders central teams to benchmark best practices that can be deployed on the floor BASIC QUALIFICATIONS - 2 years of employee and performance management experience - Bachelor s degree or equivalent or 2 years of Amazon blue badge FTE experience - Work a flexible schedule shift work area including weekends nights and or holidays PREFERRED QUALIFICATIONS - 1 years of performance metrics process improvement or lean techniques experience Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner