Systems Operations Architect

Job Description

Role Overview

We are seeking a Systems Operations Architect to design and scale the operational infrastructure supporting our global go-to-market execution. This role will lead the modernization of existing reporting and workflow systemstransitioning from Google Sheets and Zapier into developer-backed, API-driven platforms anchored in Power BI.

While this is not a coding role, it requires strong collaboration with developers and engineering teams to translate business requirements into scalable architectures. The successful candidate will ensure automation-first operations across Salesforce, Power BI, and other critical platforms.

Key Responsibilities:

- Business Impact & Automation
- Eliminate manual and Zapier-based workflows by designing API-driven automations
- Map escalation paths, triggers, and workflow rules across core business systems
- Track automation adoption and measure efficiency gains against KPIs
- Systems Design & Governance: Redesign legacy Google Sheets frameworks into structured, scalable Power BI data models
- Define schemas, operational logic, and SLA monitoring frameworks for development teams
- Maintain version control, documentation, and change logs for system governance
- Data Flow & Reporting: Partner with engineering to build pipelines from Salesforce and operational platforms into centralized dashboards
- Ensure transformation accuracy, prevent schema drift, and maintain 99% data quality
- Deliver SLA and risk-monitoring dashboards for proactive management
- Stakeholder Collaboration: Act as liaison between Product, Operations, Data, and Development teams
- Translate operational requirements into technical specifications and validate outputs
- Provide documentation and training to drive adoption across managers and users

Qualifications & Experience:

- Leadership & Delivery: Proven success leading systems migration or product operations initiatives in SaaS or high-growth environments
- Strong record of on-time delivery for operational or reporting transformations

Technical Expertise:

- Deep understanding of Salesforce data models, Power BI architecture, and workflow automation
- Hands-on experience migrating from no-code/low-code tools (Sheets, Zapier) into developer-backed systems
- Skilled in pipeline design, schema governance, and automation strategy
- Collaboration & Communication: Effective partner to engineering and product teams, translating business needs into system architecture
- Strong communicator able to document workflows, train managers, and drive adoption
- Comfortable balancing technical detail with business priorities to influence decision-making

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visitwww.1840andco.comto learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal atjobs.1840andco.com.