Desktop Support Ii 3-8yrs

3 weeks ago

Bangalore Karnataka, India Rangam Infotech Full time

Duties We are looking for a skilled and detail-oriented Desktop Support Asset Management Engineer to join our IT team at our Bangalore office This role is asset-management heavy combining technical desktop support duties with responsibility for maintaining accurate records and control over all IT assets The ideal candidate has solid hands-on experience in asset lifecycle management ticketing systems and desktop support with strong communication and reporting skills Asset Management Primary Focus Maintain accurate and up-to-date records of all IT assets hardware software peripherals licenses Track the full asset lifecycle - from procurement to deployment maintenance and disposal Conduct regular physical and digital asset audits and reconciliations Ensure all assets are properly tagged labelled and inventoried Collaborate with Finance Procurement and IT teams for budgeting compliance and purchasing Update and manage records in the asset management tool e g ServiceNow Ensure Just-In-Time inventory support for the region Desk Support Provide Level 1 and Level 2 IT support for internal users hardware software peripherals and connectivity issues Support via walk-in remote tools email chat or ticketing system ServiceNow Install and configure desktops laptops printers scanners mobile devices and related peripherals Troubleshoot and resolve common issues internet access password resets email access and printer malfunctions Escalate complex or unresolved issues to higher-tier support or specialised teams Perform system diagnostics log analysis and root cause identification Document all support incidents in the ticketing system and maintain resolution records Skills Asset Management Systems ServiceNow preferred Microsoft Excel Advanced Level Windows OS macOS MDM SCCM JAMF Intune Basic scripting PowerShell preferred Strong communication skills both verbal and written Knowledge of LAN WAN VPN and network troubleshooting Ability to support VIPs and non-technical users patiently and clearly Documentation collaboration and follow-up skills Proactive and customer-focused mindset Education Bachelor s degree in information technology or related field or equivalent experience 5-8 years of hands-on experience in desktop support and asset management ITIL Foundation certification preferred Experience working with ServiceNow or similar ticketing asset systems

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