[15h Left] Sales Manager

4 weeks ago

Mysore, India Policybazaar.com Full time

RESPONSIBILITIES: Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction Establish & Manage Relationships / Engagement with the Clients Oversight of team – organizes resources, sets goals, call out strategy from Executives and client Managing day to day Sales targets (B2C Sales) Responsible for following agreed governance model, escalation & communication plan To ensure training of new staff on the corporate policy rules to be adhered to To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules To monitor and document work schedule of staff and absences Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Ensure that all audit related issues are brought to a close Identify and drive continuous improvements and initiatives in process Coach & mentor Team lead so that they are able to manage their teams better Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management To ensure that all internal customer queries are followed up on a timely basis Collaborate with internal teams. To be the Key contact for all problems and queries with specific business assigned. Required Skills - Candidate must have onpapers experience as a Manager(Call Center Head) Must have experience into managing a telesales team of between 120-150 people Must have strong experience into managing end to end call center operations Must have strong team management skills. What we offer - Fix CTC + Per month incentives(No Capping) + Medical Insurance + Gratuity and Flexi Benefits Interested candidates can share their updated resume at Kirtichauhan@policybazaar.com

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