[Only 24h Left] Inbound Process Executive Jobs Opening in Spancore technology at Avinashi Road, Ganapathy, Kattoor Road, CoimbatoreLess
7 hours ago
Job Summary: An Inbound Process Executive in a Business Process Outsourcing (BPO) company is responsible for handling incoming calls, chats, or emails from customers regarding products, services, orders, technical support, billing, and other inquiries. This is a voice or non-voice process (or sometimes both), and the primary goal is to resolve customer queries effectively, deliver excellent service, and ensure high levels of customer satisfaction. The role requires strong communication skills, problem-solving abilities, patience, and a customer-focused mindset. Inbound process executives work in a dynamic environment where quality, professionalism, and adherence to service-level agreements (SLAs) are critical. Key Responsibilities: Customer Interaction: Answer incoming calls or respond to incoming emails, chats, or messages from customers. Greet customers courteously and listen actively to understand their queries or concerns. Maintain a calm and professional tone, even when handling irate or dissatisfied customers. Query Resolution: Identify the nature of the issue—be it technical, product-related, billing, service, or general information. Provide accurate and complete information to resolve the issue during the first interaction whenever possible (First Call Resolution). Escalate unresolved or complex issues to higher authorities or technical teams, following escalation protocols. Data Entry and Documentation: Log all interactions and transaction details accurately into the system. Update customer accounts or records with the interaction details, complaints, resolutions, or follow-up requirements. Maintain confidentiality of customer data at all times. Product Knowledge and Training: Keep up-to-date with company products, services, policies, and processes. Attend mandatory training sessions on system updates, product launches, or service changes. Apply learned information to better assist customers and improve resolution times. Adherence to Company Policies: Follow scripts, guidelines, and compliance requirements strictly, especially for regulated industries such as banking, healthcare, or telecom. Meet key performance indicators (KPIs) such as average handling time (AHT), customer satisfaction score (CSAT), and call quality. Maintain discipline in terms of login hours, breaks, and shift timing. Teamwork and Coordination: Collaborate with team members and supervisors to share feedback, tips, and improve team performance. Participate in team huddles, briefings, and quality audits.More information about this Inbound Process Executive JobPlease go through the below FAQs to get all answers related to the given Inbound Process Executive jobWhat are the job requirements to apply for this Inbound Process Executive job position? Ans: A candidate must have a minimum of fresher as an Inbound Process Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Inbound Process Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Inbound Process Executive position? Ans: There are immediate 1 job openings for Inbound Process Executive in our Organisation.
12th Pass (HSE)
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Coimbatore, India Spancore technology Full timeData Entry Interview at SPANCORE TECHNOLOGY SPANCORE TECHNOLOGY is inviting candidates for interviews for a data entry position. Hiring both freshers and experienced candidates. What a Data Entry Job Entails A data entry job primarily involves inputting data into a computer system or other electronic formats. The work can include: · Typing...
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US Voice Process
7 hours ago
Coimbatore, India Spancore technology Full timeWe Are Hiring – US Voice Process - Customer Support ExecutiveWork Location: Gandhipuram, Coimbatore Position: US Voice Process - Customer Support Executive Job Role & Responsibilities: * Handle inbound and outbound calls for US-based clients * Provide excellent customer service and support * Follow communication scripts and resolve queries efficiently *...
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Coimbatore, India Spancore technology Full timeWe Are Hiring – System Administrator Work Location: Gandhipuram, Coimbatore Position: System Administrator Key Responsibilities: * Install, configure, and maintain hardware, software, and network systems * Monitor system performance and troubleshoot issues * Perform routine maintenance and updates * Ensure data backups and system security measures are in...
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Data Entry Executive
7 hours ago
Coimbatore, India Spancore technology Full timeWe Are Hiring – Data Entry Executive - Non-Voice Process Work Location: Gandhipuram, Coimbatore Position: Data Entry Executive - Non-Voice Process Job Responsibilities: * Accurately enter and update data in the system * Perform routine data verification and validation * Maintain confidentiality and data integrity * Work with basic MS Excel / Google Sheets...
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Coimbatore, India Spancore technology Full timeSpancore Technology’s BPO Voice Process hiring in Coimbatore:---Key Responsibilities: 1. Inbound Process Responsibilities: Handle incoming calls from customers and address their concerns or queries. Assist customers with service-related inquiries, technical support, complaints, billing issues, or order tracking. Maintain a calm, courteous tone during...
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Coimbatore, India Spancore technology Full timeImmediate Opening – BPO Voice Process at Spancore Technology!Key Responsibilities1. Customer Interaction & Support Handle inbound and outbound customer calls professionally and efficiently. Understand customer requirements and provide accurate information about products, services, or processes. Respond promptly to customer inquiries, complaints, and...
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Coimbatore, India Spancore technology Full timeWe Are Hiring – BPO Voice Process ExecutiveWork Location: Gandhipuram, Coimbatore Key Responsibilities 1. Customer Interaction – Inbound Process Answer incoming calls from customers in a timely and professional manner. Listen carefully to understand the customer’s query or concern. Provide accurate information about products, services, and policies....
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Coimbatore, India Spancore technology Full timeInterview invitation for a Receptionist position at Spancore Technology. The job opening is urgent. Receptionist roles typically involve a mix of administrative and customer service duties. Here's what you can generally expect: · Greeting Visitors: You'll be the first point of contact for clients and guests, so a professional and friendly...
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Coimbatore, India Spancore technology Full timeKey Responsibilities 1. Customer Interaction Handle inbound and outbound calls from US-based customers. Respond to customer queries, complaints, and requests promptly and professionally. Assist customers with information related to products, services, billing, and troubleshooting. Follow up with customers to ensure their issues are resolved to satisfaction....
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Coimbatore, India Spancore technology Full timeKey Responsibilities 1. Customer Interaction Handle inbound and outbound voice calls professionally and efficiently. Understand customer requirements and provide accurate solutions. Assist customers with queries regarding products, services, and policies. Ensure first-call resolution (FCR) to enhance customer satisfaction. 2. Problem Resolution Identify...
