Service Delivery Manager

5 days ago

Hyderabad, India Sahakar Solutions And Technologies Private Limited Full time

Job Description

Looking for a Service Delivery Manager, Experienced with Production support service delivery for Integration & Middleware environments;

JOB RESPONSIBILITIES:

- Responsible for day-to-day offshore service delivery operations
- Work effectively with individuals on offshore and onsite locations while providing quality leadership
- Provides direction and leadership to the Support delivery team
- Acts as a point of contact for client issues, escalations and complaints
- Reviews and analyses day-to-day operations to ensure SLA commitments are met
- Provide regular weekly/monthly status reports for client and attends review meetings
- Works with and drives forward improvements within the teams and produce recommendations for service improvements

QUALIFICATIONS:

- Experience with 24/7 Customer Support and Service Delivery in a onsite-offshore model
- Experience with Customer support & service delivery for Integration & Middleware technology environments
- Ability to work closely with process owners and other key stakeholders to communicate the progress of
- Support tasks & issues
- Demonstrated strong leadership skills working with project/Support teams and clients
- Strong client relationship management
- Strong skills in oral and written communication and ability to work independently and within teams

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