Service Delivery Manager

3 weeks ago

Hyderabad, India Infolob Solutions Full time

We are currently hiring Service Deliver Project Manager in our PMO Organization

Location: Hyderabad (Financial District)

Full time role

Position Details:

Role:

Ensure our projects are executed effectively and efficiently assuring delivery on time and within budget.

Establish the PMO organization structure, hire and manage project staffing requirements in line with project objectives.

Develops and manages PM Process Governance & IT Tools. Process & Template Standardization & Digitalization and Process Improvement Projects Process

Track and provide project status and audit reports. Monitor compliance with project Policies, Standards and Compliances.

Manage the risk, issue and change resolution process, and work with other leaders to take corrective action as needed.

Ensure contract compliance and reporting to the executive leadership team.

Interface with all project stake holders to define project priorities, implementation opportunities, challenges and communicate project risks and

Responsibilities:

Experience in service delivery.

Experience on ITIL frame work,

At least 4-5 years of experience as Service Delivery Manager

Develop, implement and govern program management processes, tools, templates & policies.

Periodic Project Reviews with Scheduling & Conducting Project Reviews. Supports Management with Regional level reviews.

Provide executive leaders with the information needed to assess and decide which improvement measures have the highest potential value, impact and strategic alignment.

Qualifications and experience:

Engineering/Business management qualification from reputed organization.

End to end Operations and Project management experience of  5-8+ years.

Expertlevel knowledge of project and change management, methodologies, techniques, processes (e.g, Project and Portfolio Management Methodology).

Experience in service delivery.

Experience on ITIL frame work,

At least 4-5 years of experience as Service Delivery Manager

Flexible, adaptable and resourceful when managing changing timelines and multiple deliverables.

Demonstrated leadership ability to establish and manage a highperformance team.

Motivated to build relationships at executive levels with technology, solutions, customers and vendor groups.

Records and manages project issues and escalation wherever necessary

Manages people processes, goal setting , feedback, career growth and engagement

Evolves risk mitigation and contingency plans and be able to work with internal supervision/guidance to manage internal and external conflictsRole & responsibilities

Preferred candidate profile

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