Sr Site Reliability Engineer

Sabre is a technology company that powers the global travel industry By leveraging next-generation technology we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel Positioned at the center of the travel we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps online travel sites airline and hotel reservation networks travel agent terminals and scores of other solutions Simply put we connect people with moments that matter Senior Site Reliability Engineering - SRE Site Reliability Engineering SRE at Hospitality Solutions combines software and systems engineering to build and run large-scale massively distributed fault-tolerant systems SRE ensures that Hospitality Solutions services both our internally critical and our externally-visible systems have reliability uptime appropriate to users needs and a fast rate of improvement Additionally SRE s will keep an ever-watchful eye on our systems capacity and performance Much of our software development focuses on optimizing existing systems building infrastructure and eliminating work through automation On the SRE team you ll have the opportunity to lead manage complex challenges of scale while using your expertise in coding scripting algorithms troubleshooting complexity analysis small large scale system design and leadership skills SRE s culture of diversity intellectual curiosity problem solving and openness is key to its success Our organization brings together people with a wide variety of backgrounds experiences and perspectives We encourage them to collaborate think big and take risks in a blame-free environment We promote self-direction to work on meaningful projects while we also strive to create an environment that provides the support and mentorship needed to learn and grow Responsibilities An individual with deep passion for innovation performance to work as an SRE Provides application support by utilizing monitoring tools and diagnostic methods Engage in day-to-day operational tasks as needed for management of monitoring and automation work to reduce toil Supports and be part of a 24x7 global IT Operations environment leveraging distributed global team members Will be responsible for the planning implementation deployment and measurement of Hospitality Solutions operational assets Must work under minimum supervision with few direct instructions a strong attitude towards teamwork knowledge sharing and documentation Will be responsible in providing specialized technical and product support for Hospitality Solutions hosted solutions this includes troubleshooting and debugging complex software solutions Collaborate with the Engineering Technology and other relevant enterprise teams in an agile environment Hands-on expertise understanding in ITIL Change Management i e ServiceNow procedures to be able to participate in root cause analysis for preventive actions Hands-on expertise in Cloud computing especially AWS GCP to contribute in on-prem to GCP cloud migrations Should be able to be part in the incident calls and closely work with the incident management teams and problem management Ability to communicate effectively to stakeholders and higher management in terms of project status incidents problems and root causes Responsible in supporting Hospitality Solutions application portfolios hosted in both On-prem cloud platforms AWS GCP Soft Skills Should be a great team player Excellent communication and interpersonal skills Very good written and oral communication skills Desired Skills Experience 5-9 years of experience in IT Operations DevOps Application support SRE team Strong knowledge and hands-on experience in Windows UNIX Linux platforms Strong knowledge of Oracle SQL able to troubleshoot issues Must have hands-on expertise in AWS GCP platforms including Automations deployments administration Operations including GCP Terraforms core cloud concepts services Must have knowledge and implementation experience of ITIL process procedures and ITSM ITIL certified an added advantage Must have strong Automation expertise and knowledge in any of the scripting languages such as PERL Shell scripting Python PowerShell is an added advantage Must have minimum 2-4yrs of development skills in at least NET or Java Node PHP Ruby are a plus Experience in handling multiple tasks projects simultaneously organizational skills Experience supporting multi-layer applications including Frontend services API and GUI based and Backend services Good understanding of TCP IP and HTTP protocols and Networking DNS Firewalls F5 Load balancing Knowledge in any DevOps tools such as Jenkins Ansible and knowledge in any orchestration tools languages like Groovy Packer an added advantage Expertise in monitoring tools such as Grafana AppDynamics and SPLUNK Good understanding and experience in Application support Qualification Bachelor s degree in computer science is required and Master s Degree in Computer Science is preferred Overall 5-9 years of professional experience in IT Operations DevOps and SRE We will give careful consideration to your application and review your details against the position criteria You will receive separate notification as your application progresses Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process