Developer Iii

6 days ago

Cochin, Kerala, India UST Full time

Hiring Location Hyderabad Bangalore Kochi Trivandrum Pune Noida Chennai Experience Range 3 years Role ServiceNow Developer Job Overview We are seeking a proactive ServiceNow Admin Developer to support and manage our ServiceNow platform This role focuses on platform administration upgrades L2 support ITSM performance optimization minor enhancements and reporting The ideal candidate will ensure system stability enhance user experience and drive continuous improvements Key Responsibilities Platform Management Oversee general administration and management of the ServiceNow platform ensuring reliability and performance Upgrades Patch Fixes Plan coordinate and execute platform upgrades patches and hotfixes to maintain security and functionality L2 Support Provide Level 2 support troubleshooting and resolving platform issues efficiently ITSM Performance Optimization Monitor and enhance ITSM module performance to improve system efficiency Reports Dashboards Develop and maintain reports and dashboards to support business decisions and improve visibility User Integrations Manage and troubleshoot user integrations ensuring seamless data exchange between ServiceNow and other systems Minor Enhancements Implement minor configurations and enhancements to meet evolving business needs while maintaining platform stability Must-Have Skills Experience 3 years in ServiceNow administration and development with expertise in platform management and ITSM Technical Skills Proficiency in ServiceNow platform administration upgrades L2 support and ITSM configuration Troubleshooting Optimization Strong problem-solving skills with experience in managing platform issues and optimizing performance Reports Analytics Hands-on experience in developing ServiceNow reports dashboards and analytics for operational insights Communication Skills Ability to collaborate effectively with both technical and non-technical stakeholders Good-to-Have Skills Experience with ServiceNow ITSM Pro Security Operations Vendor Risk Management VRM Finance Services Operations FSO CMDB and Discovery ServiceNow Certified System Administrator CSA certification Familiarity with ITIL principles and ITSM best practices Experience with Agile methodologies and continuous improvement processes Why Join Us Work in a dynamic environment with opportunities to grow your ServiceNow expertise Gain hands-on experience with platform upgrades integrations and optimizations Contribute to a fast-paced and collaborative team driving innovation and efficiency Skills Servicenow Admin Itsm Servicenow About Company UST is a global digital transformation solutions provider For more than 20 years UST has worked side by side with the worlds best companies to make a real impact through transformation Powered by technology inspired by people and led by purpose UST partners with their clients from design to operation With deep domain expertise and a future-proof philosophy UST embeds innovation and agility into their clients organizations With over 30 000 employees in 30 countries UST builds for boundless impacttouching billions of lives in the process

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