Assistant Manager

Job Description

Ready to shape the future of work

At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of Assistant Manager - P&C Insurance Broker Support Team

In this role, you will be responsible for guiding the team, optimizing processes, ensuring quality, and maintaining client satisfaction. You'll need to ensure that the team operates efficiently, meets its goals, and delivers high-quality services consistently. In this role, you will be expected to work on strict deadlines, in a high-pressure business environment while being a good team player and will need to lead a team size of 15 to 25 people.

You will be encouraged to be passionate about the Business goals/challenges and know how to seek these using analytics and technology.

Should be open to work in any shift as per the business requirement

Responsibilities

- Lead a team size of 15 to 25 people, inspire and motivate the team to achieve their goals.
- Oversee daily operations and ensure efficient workflow management.
- Provide guidance and support to team members for their professional development.
- Assign tasks based on individual strengths and project requirements and conduct regular team meetings to discuss progress, challenges, and solutions.
- Identify areas for process improvement and implement best practices. Provide ongoing coaching and feedback to help team members improve their performance.
- Serve as the primary point of contact for clients regarding service delivery. Ensure that client expectations are met or exceeded. Address client concerns and provide timely resolutions.

- Prepare detailed reports on team performance, inventory status, and other relevant metrics. Maintain accurate records of all activities, communications, and decisions. Ensure that documentation is updated regularly and accessible to relevant stakeholders.

- Foster a positive work environment by promoting teamwork and collaboration. Implement strategies to prevent conflicts and enhance team cohesion. Address conflicts within the team promptly and fairly.

- Ensure that all processes comply with regulatory requirements and SOPs. Conduct regular audits to ensure compliance.

Qualifications we seek in you

Minimum qualifications

- Graduate in any stream
- Relevant and meaningful years of experience of working in US P&C insurance lifecycle - pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on.
- Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation.
- Proficient in English language- both written (Email writing) and verbal
- A strong attention to detail analytical skills and the ability to multi-task are important

Preferred qualifications

- An Insurance Certification would be an edge
- Ability to think long-term strategically and operationally
- High customer service orientation.
- Excellent written and verbal communication
- Excellent statistical knowledge
- Highly motivated and achievement oriented
- Any Project or GB certification in previous experience would be an edge

Why join Genpact

. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

. Make an impact - Drive change for global enterprises and solve business challenges that matter

. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities

. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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