Assistant Manager

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Assistant Manager - P C Insurance Broker Support Team In this role you will be responsible for guiding the team optimizing processes ensuring quality and maintaining client satisfaction You ll need to ensure that the team operates efficiently meets its goals and delivers high-quality services consistently In this role you will be expected to work on strict deadlines in a high-pressure business environment while being a good team player and will need to lead a team size of 15 to 25 people You will be encouraged to be passionate about the Business goals challenges and know how to seek these using analytics and technology Should be open to work in any shift as per the business requirement Responsibilities Lead a team size of 15 to 25 people inspire and motivate the team to achieve their goals Oversee daily operations and ensure efficient workflow management Provide guidance and support to team members for their professional development Assign tasks based on individual strengths and project requirements and conduct regular team meetings to discuss progress challenges and solutions Identify areas for process improvement and implement best practices Provide ongoing coaching and feedback to help team members improve their performance Serve as the primary point of contact for clients regarding service delivery Ensure that client expectations are met or exceeded Address client concerns and provide timely resolutions Prepare detailed reports on team performance inventory status and other relevant metrics Maintain accurate records of all activities communications and decisions Ensure that documentation is updated regularly and accessible to relevant stakeholders Foster a positive work environment by promoting teamwork and collaboration Implement strategies to prevent conflicts and enhance team cohesion Address conflicts within the team promptly and fairly Ensure that all processes comply with regulatory requirements and SOPs Conduct regular audits to ensure compliance Qualifications we seek in you Minimum qualifications Graduate in any stream Relevant and meaningful years of experience of working in US P C insurance lifecycle - pre-placement placement and post-placement activities such as endorsements processing policy administration policy checking policy issuance quoting renewal prep submissions surplus lines licensing agency admin inspections and so on Demonstrate and cultivate customer focus collaboration accountability initiative and innovation Proficient in English language- both written Email writing and verbal A strong attention to detail analytical skills and the ability to multi-task are important Preferred qualifications An Insurance Certification would be an edge Ability to think long-term strategically and operationally High customer service orientation Excellent written and verbal communication Excellent statistical knowledge Highly motivated and achievement oriented Any Project or GB certification in previous experience would be an edge Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training