Manager, Gbs

Job Title Distributor Logistics Manager Job Purpose Leads the Distributor Logistics team for one of our key regions ensuring smooth Coordination with Business units and Distributors across the markets within the region Translates demand signals orders into the B2B to SAP systems to provide visibility on Orders Volume Values to Factories Co packers for production Plans create transparent visibility for orders stock availabilities to Business and Distributors and come up with contingency plans to meet Distributor requirements extend help to supply Planners not only to drives resolution for short-term supply risks but come up with RCA to avoid risk for the future This role is also responsible for ensuring the market operating strategies are set and aligned across all S OP leads within markets and serves as the link between the production planning team BUs Distributors to ensure product availability at the right location at the right time to maximize service CFR OTIF Responsible for the full order cycle Distributor claims and overall Business Experience This role will be responsible for driving continuous improvements in processes and take most out of the available tools ex SAP B2B Essential Functions Responsibilities Ensure Distributors Placing orders on B2B portal without any difficulties on time with correct requirements Manage full OTC Process and compliance Ensure product availability to them as per the agreed timeline to meet service delivery Acts as a bridge between production planners Control tower team Demand Planning team and Distributors in full filling customer demand and orders Supervise Distributor logistics team for the region Ensure great Customer Experience Lead SOD review meetings Customer Claims Management NPD RIRO Management CS CL meetings etc Expected Experience Required Skills Hard Skillss Deep knowledge of Order Management and logistics operations Working knowledge of SAP Sales force Short-term risk mitigation customer centric approach and bias towards Action Data Analysis Excel Power BI QA and Logistics Process Knowledge Soft Skills Leadership and team coordination Effective communication with cross-functional teams Stakeholder management Influential Direct Indirect Problem-solving Risk Management Time Management Reports To Senior Manager - Logistics Planning Work Environment Schedule Flexible work environment with Hybrid policy Location Ahmedabad Gujarat India Work time Europe shift 12 30 -9 30 pm IST Location s Ahmedabad - Venus Stratum GCC Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups Women Veterans Individuals with Disabilities Sexual Orientation Gender Identity and other protected classes