Customer Service Solution

1 week ago

Mumbai, India Vale Full time

ROLE DESCRIPTION - Build and maintain strong connection with clients, and understand real needs of different clients & partners, and apply different approaches and value propositions. - Organizing, structuring and coordinating all related internal works from different areas, to address partners' concerns and requests. - Managing complex and different clients' expectations and changing priorities. - Handling highly sensitive information related to projects of Vale and partners/clients. - Agility to manage constantly changing priorities from clients and Vale. - Perseverance and resilience in handling challenging problems and tough questions from clients/Vale. - Working under multi-task environment with pressures to meet deadlines and client expectations. - Working with an international team of different time zones, and flexibility to travel in/across the region. RESPONSIBILITIES - Work as the technical focal point and external interface from Vale, with close and proactive interactions with Indian partners/steel mills. - To directly interact with steel mills in India to understand steel plants raw material requirements and feedback internally. - To have regular meetings with the steel mills and other stakeholders and make cooperation action plans with steel mills. - Interact with consultants and research agencies in India to understand the domestic iron ore growth and future quality trends and the synergies for Vale 's product. - Provide support to areas of technical marketing, Market Intel, Business Development areas on a need basis. - Coordinate with internal stakeholders and external stakeholders for feasibility studies on the MoU's initiated. - Attend various technical conferences and represent Vale at various technical forums in India. - Build collaborative and close relationships with various teams within Vale, to organize and coordinate all the internal work and resources to address client's request within the given deadline. - Travel at high frequency domestically or across the region. REQUIREMENTS - Up to 10 years of experience in integrated steel mill with a bachelor's in metallurgical engineering or equivalent degree. - Strong knowledge in iron ore with experience in any of the process in pelletisation, sintering, blast furnaces, DR shaft furnaces. - High level of autonomy and independent problem-solving skills under complex situation - Very organized and patient in handling the requested job both in detail or at macro level - Strong team spirit, enjoy and promote collaboration across multiple areas and in a multi-cultural environment - Speaking fluent English. - Role is based in Mumbai

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