Team Lead

Job Description About Lowe's Lowe's is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com. About Lowe's India Lowe's India, the Global Capability Center of Lowe's Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe's India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India_lowes.co.in About The Team The team focuses on Provide the customer the most compelling Direct To Customer experience in home improvement by developing and maintaining a strong vendor network and supplier partnership within the Digital Commerce space. Job Summary The Team Lead Catalogue Management will oversee the day-to-day operations of the Marketplace catalogue function, ensuring the accuracy, completeness, and quality of product listings across Lowe's e-commerce platform. This role manages a team responsible for item audits, data quality, taxonomy & merchandising hierarchy alignment, and catalogue enrichment. The Team Lead will collaborate closely with sellers, internal merchandising teams, and cross-functional partners to drive process excellence, defect reduction, and improved customer experience. Roles & Responsibilities Core Responsibilities: Key Responsibilities - People Leadership & Team Management - Lead, mentor, and develop a team of catalogue specialists focused on audits, QA, listing accuracy, and content enrichment. - Manage workload distribution, performance evaluations, coaching, and skill development. - Foster a culture of accountability, continuous improvement, and customer-centricity. - Catalogue Operations & Quality Assurance - Oversee daily catalogue operations including data validation, content QA, and hierarchy classification among others - Ensure adherence to catalogue standards, category taxonomy, product attributes, and merchandising guidelines. - Conduct regular item audits to identify data gaps, defects, misclassifications, and compliance issues; drive corrective actions. - Process Improvement & Defect Reduction - Analyze recurring catalogue errors and operational bottlenecks; implement scalable solutions and process simplification initiatives. - Identify defect trends related to seller submissions, internal workflows, or system limitations and lead cross-functional resolution. - Create SOPs, quality checklists, and audit frameworks to improve catalogue consistency and accuracy. - Seller Interaction & Stakeholder Collaboration - Serve as a point of contact for Marketplace sellers for catalogue standards, listing requirements, and data-quality expectations. - Partner with merchandising, category management, product/content teams, and tech teams to resolve catalogue issues and improve listing workflows. - Provide training and guidance to sellers and internal teams on best practices for product data and content compliance. - Catalogue Enrichment & Customer Experience - Lead initiatives to enrich catalogue data including enhanced attributes, improved product titles, richer descriptions, images, and SEO-friendly content. - Monitor product discoverability, category placement, and search performance; ensure alignment with customer shopping behavior. - Support strategic catalogue expansions, seasonal updates, and category refreshes. - Reporting & Performance Management - Track and report on key metrics such as listing accuracy, defect rates, SLAs, audit outcomes, seller compliance, and team productivity. - Use data insights to drive decision-making and operational improvements. - Present regular updates to leadership on catalogue health and improvement initiatives. Years Of Experience - Min 6+ Years relevant experience in online/retail merchandising, digital business, operations - 2+ years leadership experience with direct or indirect report responsibility and managing 1-2 cross-functional teams/resources Education Qualification & Certifications (optional) Required Minimum Qualifications - Bachelors Degree Business Administration, Marketing, Operations, Data Analytics, or related field Skill Set Required Primary Skills (must have) - Experience with digital or marketplace or category merchandising - Highly Detail-oriented with strong operational mindset - Proven Expertise in third-party assortment management, data quality methodology/guidelines - Experience with third party marketplace systems such as DSCO/Rithum/Mirakl etc. - Excellent written and verbal communication skills, including the ability to converse with US based sellers via email, phone, teams calls(to be evaluated) - Leadership experience with direct report responsibility and managing cross-functional teams - Experience working with Excel and other data/reporting tools - Excellent problem-solving and time management skills Secondary Skills (desired) - Retail corporate experience - Experience in customer facing/telecall/Customer Support roles - Experience / familiarity with Adobe Analytics, Power BI, Tableau, Superset, or other analytics platforms - Experience managing a business portfolio in a large retail environment - Account management, client serving or consulting experience Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under state or local law. Lowe's wishes to maintain appropriate standards and integrity in meeting the requirements of the Information Technology Act's privacy provisions. Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.