3 Days Left) Platinum Support Account Manager II

1 week ago


Gurgaon, Haryana, India Sprinklr Full time
Job Description

Role Responsibilities:

- Act as the technical voice and escalation point for platinum enterprise customers.
- Troubleshoot and resolve critical contact center and VoIP issues across customer environments.
- Manage SLAs, case resolutions, and prepare customer health reports.
- Collaborate with cross-functional teams to deliver proactive support and solution optimization.

Key Deliverables:

- Ensure seamless issue resolution with minimal engineering involvement.
- Provide strategic consulting and Sprinklr solution configuration.
- Support multilingual clients, primarily across U.S. and LATAM regions.
- Conduct root cause analyses and share insights on product readiness and updates.

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