Managed Services Oracle Hcm Technical

5 days ago

Bangalore Karnataka, India Innosight Full time

Huron is a global consultancy that collaborates with clients to drive strategic growth ignite innovation and navigate constant change Through a combination of strategy expertise and creativity we help clients accelerate operational digital and cultural transformation enabling the change they need to own their future Join our team as the expert you are now and create your future The Managed Services Oracle Cloud Technical Manager will contribute to the delivery of managed services for our Oracle Cloud clients This position requires providing support to the managed services team addressing client concerns and ensuring the delivery of exceptional quality service The ideal candidate should possess a strong understanding of Oracle Fusion Cloud technical aspects and Oracle Cloud HCM ERP demonstrate strong problem-solving abilities and exhibit a commitment to customer satisfaction Proven expertise and hands-on experience in incidents and service requests including configuration changes and enhancements 6 to 9 years of strong expertise in Fast Formulas for Payroll Time and Labor Absence Compensation and Benefits along with Oracle HCM FSCM modules Strong expertise in technical components like BIP OTBI Reports Integrations HCM Extracts and Data Loaders In-depth understanding of Fusion HCM Architecture Proficiency in SQL and PL SQL for querying and manipulating data in Oracle databases Hands on technical experience on Fin and SCM modules Candidates who have expertise in below skills will have an added advantage Good to have Skills Oracle Integration Cloud OIC Visual Builder Redwood pages Oracle Cloud Infrastructure OCI Assist in the day-to-day operations of managed services ensuring timely resolution of client issues Provide support to the Oracle-managed services team including troubleshooting and problem resolution Maintain strong relationships with clients understanding their needs and ensuring their satisfaction Monitor service performance metrics and assist in implementing strategies for continuous improvement Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems Stay up to date with the latest Oracle updates and industry trends to provide informed support to clients Assist in managing service level agreements SLAs and ensuring compliance with contractual obligations Prepare and present regular reports on service performance and client satisfaction with senior team members Bachelor s degree in information technology Business Administration or a related field Good knowledge of Oracle ERP HCM or ERP modules and functionalities with at least one certification Strong problem-solving and analytical skills Excellent communication and interpersonal skills Ability to work collaboratively in a team environment Strong organizational and time management skills A customer-focused mindset with a commitment to delivering high-quality service Knowledge of ITIL or other service management frameworks Position Level Senior Associate Country India

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