Operations Lead

4 weeks ago

Jamshedpur India Threecolts Full time

Job Description Operations Lead 1P E-commerce & Retail Marketplaces Location: Jamshedpur, India. Salary: 18LPA- 30LPA Role Overview We are seeking a dynamic and results-driven Head of Operations to lead our backend operations for global 1P e-commerce and retail marketplaces such as Amazon, Walmart, Target, and others. The role is pivotal in ensuring seamless post-sales execution, service excellence, and customer retention while managing a high-performing operations team. The ideal candidate will bring deep expertise in marketplace operations, account management, service delivery, and reporting with provenleadership skills to coach, mentor, and scale operational teams. Key Responsibilities Marketplace Operations Management - Oversee day-to-day backend operations across Amazon, Walmart, Target, and other retail marketplaces. - Drive accuracy in order processing, invoice reconciliation, shortages, claims management, and compliance. - Establish and optimize Standard Operating Procedures (SOPs) for efficiency and scalability. - Coordinate with cross-functional teams (Tech, Finance, Sales) for end-to-end issue resolution. Post-Sales Customer Lifecycle Lead All Post-sales Activities, Including - Customer onboarding and handover from Sales. - Account management and periodic business reviews. - Service delivery and SLA adherence. - Renewal, upsell, and retention strategies. - Develop and track customer health scores and implement proactive engagement strategies. Team Leadership & Development - Manage a team of account managers, service delivery personnel and operations executives/managers. - Set clear KPIs, monitor performance, and drive accountability. - Conduct coaching and upskilling sessions, quarterly performance reviews, and implement IDPs (Individual Development Plans). - Foster a culture of continuous improvement, ownership, and problem-solving. Process Excellence & SLA Management Define And Monitor Service Level Agreements (SLAs), Including - Response Time, Resolution Time, Reporting Accuracy, Customer Retention and Upsell/Cross Sell Implement automation, dashboards, and analytics to reduce manual dependency. - Drive cost efficiencies through lean operations and process optimization. Reporting & Analytics - Deliver weekly, monthly, and quarterly reports to management and clients. - Track and present KPIs such as Customer NPS / CSAT, Churn rate and retention %, Operational efficiency metrics (orders processed, error rates, turnaround times) and other applicable metrics. - Provide insights to support decision-making, client strategies, and growth opportunities. - Performance Metrics (KPIs) - Operational Efficiency - SLA Adherence - Customer Metrics - Financial Metrics - Team Metrics Required Skills & Experience - 7+ years of experience in operations management, with at least 2-3years in e-commerce/retail marketplace operations (Amazon, Walmart, Target preferred). - Proven success in post-sales account management, service delivery, and customer success. - Strong leadership experience managing teams of 1530 members. - Data-driven mindset with proficiency in Excel, BI tools, CRM systems, and marketplace dashboards. - Deep understanding of SLA management, process automation, and customer lifecycle metrics. - Excellent communication, stakeholder management, and problem-solving skills.

  • Finance Insurance Operate- Executive Director

    1 week ago

    Delhi, Andhra Pradesh, India Legal operations Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for...

  • Cmm Operator

    1 week ago

    Jamshedpur, India Ms. Autocal Engineers Full time

    **AUTOCAL ENGINEERS** **THIRD PARTY INSPECTION** **Job Role** - CMM Operator & Programmer **Job Location** - Jamshedpur **Experience** - 4-5 Years of Experience in CMM machine Operation **Qualification** - BE/ Diploma **Salary -** 18000-24000 CTC PM **Role & Responsibility -** 1) Independent Programming and Operating on CMM Machine with **Auto Cad...

  • fleet operation manager

    3 weeks ago

    jamshedpur, India Randstad Full time

    Fleet Operation ManagerWe are seeking a highly motivated and experienced Fleet Operation Manager to join our growing team in Jamshedpur. This is a crucial role requiring a strong understanding of fleet management principles and a dedication to safe and efficient operations. Are you ready to lead and optimize our fleet's performance?TasksYour responsibilities...

  • Sales Operations Executive

    6 days ago

    Jamshedpur, India Liasotech Private Limited Full time

    **About the Role**: We’re looking for a detail-oriented and energetic **Sales Operations Executive** to support our sales and AMC operations. This role bridges Sales, Operations, and Finance — ensuring quotations, CRM updates, and customer documents flow seamlessly from lead to revenue. **Key Responsibilities**: - Prepare quotations and maintain...

  • Resort Manager

    4 weeks ago

    Jamshedpur, India Udayan Group Full time

    Job Description Company Description Founded in 2009 in Jamshedpur, Jharkhand, Udayan Group of Companies is dedicated to creating opportunities and empowering individuals through quality education and employment. The group has diversified its ventures under the leadership of Shankar Pathak, focusing on areas such as engineering, electrical systems, and...

  • Operation Intern

    2 days ago

    Jamshedpur, India EQUIP9 INTERNET PRIVATE LIMITED Full time

    At EQUIP9TM️, we are on a mission to build a digital platform for the construction and heavy equipment industry. Backed by a solid team, we want to change the way the workforce, equipment, and big data are managed in the industry. In doing so, we created an innovative app currently available on iOS and the Android store that is impacting thousands of...

  • Sales Operations Executive

    4 days ago

    Jamshedpur, Jharkhand, India Liasotech Private Limited Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    About the Role:We're looking for a detail-oriented and energetic Sales Operations Executive to support our sales and AMC operations. This role bridges Sales, Operations, and Finance — ensuring quotations, CRM updates, and customer documents flow seamlessly from lead to revenue.Key Responsibilities:Prepare quotations and maintain pricing records.Manage and...

  • Resort Manager Operations

    6 days ago

    Jamshedpur, Jharkhand, India Udayan Group Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionFounded in 2009 in Jamshedpur, Jharkhand, Udayan Group of Companies is dedicated to creating opportunities and empowering individuals through quality education and employment. The group has diversified its ventures under the leadership of Shankar Pathak, focusing on areas such as engineering, electrical systems, and hospitality. Udayan...

  • Head of Operations-Ecommerce

    2 days ago

    Jamshedpur, Jharkhand, India Cedcoss Technologies Full time

    Role OverviewWe are seeking a dynamic and results-driven Head of Operations to lead our backend operations for global 1P e-commerce and retail marketplaces such as Amazon, Walmart, Target, and others. The role is pivotal in ensuring seamless post-sales execution, service excellence,and customer retention while managing a high-performing operations team. The...

  • IT Operations Lead

    3 weeks ago

    India aecc - digital innovation hub Full time

    Role Purpose:The IT Head will lead the organisation’s IT operations, ensuring seamless technology support, reliable infrastructure, and efficient vendor management. This role is responsible for driving operational excellence across IT helpdesk functions, end-user support, and system reliability, while maintaining strong service standards and continuous...