Manager, Incentive Compensation Analyst

Job Description Inviting applications for the role of Manager, Incentive Compensation Analyst We are looking for an incentive compensation analyst who would be responsible for leading incentive compensation managed services for a life sciences account. The analyst will be responsible for working with lead client process owners to deliver end-to-end managed services utilizing the platform of choice. Role and Responsibilities: - Lead Sales Force Effectiveness (SFE) - Incentive Compensation Operational tasks at Off-shore providing support to US and Canada business including management of deliverables, quality control process, customer satisfaction, issue resolution, work-flow process, people management and partnership with business leads and local support functions - Accountabilities: . Manage IC deliverables for US and Canada Business, ensuring adherence to timelines and quality objectives . Provide guidance for - efficient and high-quality functional inputs process flows, POCs of the engagement promote synergy and best practice sharing among resources drive collaboration with Organizations in managing high standards of communication delivering best in class services guidance in methodologies, processes and SOPs enable creation and enhancement of deliverables - Incentive Compensation (IC), Sales Reports, Activity Reports . Periodic IC and sales reports based on KPIs e.g. MS, growth, units, value, attainment, metrics, YTD, contribution etc. . Ad-hoc IC and sales analysis report . Target setting validation . Target vs. achievement calculation . Incentive and payout calculation . Call coverage, call average, call trend, coaching days, vacancy rate, productive frequency - Customer satisfaction surveys - Data Reconciliation . Partner with SPOC to pilot additional projects and actively support in transition to offshore team. . Establish, vigorously monitor and report KPIs & take proactive action to continuously strive for improvements. . Work towards build-up of functional capabilities to expedite transition of value added projects from Business to CoE . Drive standardization of reports across markets within SFE, IC team . Identify and resolve operational issues, clearly articulate potential recommendations/solutions to managers/partners manage number of escalations. . Be proactive in planning anticipate change and act in accordance drive meticulous implementation of team goals and metrics. . Work with other teams at CoE to leverage the cross-functional synergies . Ensure exemplary communication with all stakeholders including internal and global customers through regular local and global updates with focus on accomplishments, KPIs, best practices, staffing changes, key events, etc. . Groom talent and mentor associates for higher responsibilities. . Provide input into performance appraisal of team members and manage the training needs of the group. . Provide input into the budget process and ensure ongoing detailed cost reporting in line with the policies / requirements. Minimum qualifications - BE/B- Tech, BCA, MCA, BSc/MSc, MBA . Experience in Sales Force Effectiveness/Analytics with a leading pharma company/service provider and experience in leading a team . Familiar with US Pharma commercial operations. SFE solution like Javelin, Terralign, Alignstar, Callidus and any solutions. Field force experience (desirable) in Incentive Compensation offerings like - goal setting, payout design, contest management . Past work reflects a track record of operational excellence in SFE field . Understanding complexity of working in an off-shore and on-shore environment with international exposure . Familiarity with process set-up, quality KPIs and operational issues / management Behavioural / team skills - Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situations - Flexibility to adapt to a variety of engagement types, working hours and work environments and locations - Excellent communication and negotiation skills - - - - -