▷ Apply in 3 Minutes Personal Banker

Put yourself at the heart of the Barclays A career in banking operations puts you at the very centre of our business strategy By putting customers at the heart of everything we do we re putting our whole business behind our Customer facing teams As the face of our brand especially in an increasingly digital world you ll play a vital role in our customers financial lives Here your voice is heard and you ll have the support and opportunities to thrive See your commute Step into the role of Personal Banker at Barclays where you will play a pivotal role to manage operations within a business area and maintain processes risk management initiatives and compliance with relevant regulators You will take ownership of your work ensuring it aligns with the relevant rules regulations and codes of conduct To be successful as a Personal Banker at Barclays you should have below critical skills Excellent Customer service Strong experience in International contact center Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements Build relationships with stakeholders customers to identify and address their needs Make judgements based on practice and previous experience You may be assessed on provision of exceptional customer service to clients by responding to inquiries resolving issues and handling client requests efficiently key critical skills relevant for success in role such as change and transformation business acumen strategic thinking as well as job-specific technical skills This role is based out of Pune Purpose of the role To provide resolutions for customer queries issues and personalise each interaction through the use of multiple communication channels Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer Enhancing the bank s digital capabilities when current technology is identified as not yet ready to support Provision of exceptional customer service to clients by responding to inquiries resolving issues and handling client requests efficiently Support the collaboration of internal stakeholders including sales operational and risk management teams to meet client needs and expectations so that transactions are executed accurately and on time Support teams within the business operations function as needed including risk management compliance and collections Comply with all regulatory requirements and internal policies related to customer care To provide resolutions for customer queries issues and personalise each interaction through the use of multiple communication channels Analyst Expectations Execute work requirements as identified in processes and procedures collaborating with and impacting on the work of closely related teams Check work of colleagues within team to meet internal and stakeholder requirements Provide specialist advice and support pertaining to own work area Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to Deliver your work and areas of responsibility in line with relevant rules regulation and codes of conduct Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function delivering impact on the work of collaborating teams Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based building upon administrative operational expertise Make judgements based on practise and previous experience Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements Build relationships with stakeholders customers to identify and address their needs All colleagues will be expected to demonstrate the Barclays Values of Respect Integrity Service Excellence and Stewardship - our moral compass helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset - to Empower Challenge and Drive - the operating manual for how we behave Share job Reasonable adjustment Barclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments accommodations are put in place to allow for a fair and inclusive recruitment process For more information and how to request one please review Our purpose We re a global vital and highly respected financial organisation with an inspiring Purpose Operating in 39 countries and employing around 100 000 people across the world we help communities individuals and businesses thrive And we ve created financial solutions and technology that the world now takes for granted A career with us can offer incredible variety depth and breadth of experience and the chance to learn from some of the best minds in technology and finance To find out more about Barclays strategy please click Equal opportunities We are an equal opportunity employer and opposed to discrimination on any grounds It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race colour creed religion national origin alienage or citizenship status age sex sexual orientation gender identity or expression marital or domestic civil partnership status disability veteran status genetic information or any other basis protected by law Right to work statement Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for If you currently hold a work visa sponsored by Barclays or you would require sponsorship from Barclays you must declare this as part of your application Sponsored visas are role and entity specific and any changes must be reviewed It is important that you ensure you are working on the correct visa at all times Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time This is Barclays Pune Barclays Pune is the largest campus outside of Barclays global headquarters in London Our aim is to build game-changing technology that supports businesses and functions across the globe offering the highest quality service to our clients and customers An innovative hub It s a state-of-the-art technology hub and home to 9 000 colleagues across Operations Technology and Functions Working better together Pune Campus provides opportunities for our colleagues to innovate collaborate and deliver great outcomes for customers and clients A place where you can belong Our welcoming and inclusive culture supports you to bring your whole self to work explore your potential and pursue your passions An amazing place to work Pune is a million-square-foot environment-friendly ultra-modern workplace with excellent facilities for work socialising and leisure Your browser does not support the video tag This is Barclays Pune Barclays Pune is the largest campus outside of Barclays global headquarters in London Our aim is to build game-changing technology that supports businesses and functions across the globe offering the highest quality service to our clients and customers An innovative hub It s a state-of-the-art technology hub and home to 9 000 colleagues across Operations Technology and Functions Working better together Pune Campus provides opportunities for our colleagues to innovate collaborate and deliver great outcomes for customers and clients A place where you can belong Our welcoming and inclusive culture supports you to bring your whole self to work explore your potential and pursue your passions An amazing place to work Pune is a million-square-foot environment-friendly ultra-modern workplace with excellent facilities for work socialising and leisure Your browser does not support the video tag Be you Be valued Belong We celebrate the unique perspectives and experiences each individual brings believing our differences make us stronger and drive success You can learn more about our commitment to our colleague on our Inclusion and Opportunities page Application Process Your application We ll ask for information about you your CV and cover letter 1 Your assessment Covering your behaviours and ability at work 2 Your interview Exploring your past experiences and skills 3 Next step We ll request additional information so that you can complete our screening process 4 Working flexibly We re committed to providing a supportive and inclusive culture and environment for you to work in This environment recognises and supports your personal needs alongside the professional needs of our business If you d like to explore flexible working arrangements please discuss this with the hiring manager Your request will be reviewed in-line with the requirements of the role business needs of the team Hybrid working We have a structured approach to hybrid working where colleagues work at an onsite location on fixed anchor days as set by the business area Please discuss the working pattern requirements for the role you are applying for with the hiring manager Please note that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business Barclays is built on an international scale Our geographic reach our wide variety of functions businesses roles and locations reflect the rich diversity of our worldwide customer base All of which means we offer incredible variety depth and breadth of experience And the chance to learn from a globally diverse mix of colleagues including some of the very best minds in banking finance technology and business Throughout we ll encourage you to embrace mobility exploring every part of our operations as you build your career Related content Related Jobs Pune India 28 Jul Pune India 23 Jul Pune India 21 Jul Pune India 21 Jul Pune India 02 Jul Pune India 02 Jul Pune India 02 Jul Pune India 02 Jul Be you Be valued Belong We celebrate the unique perspectives and experiences each individual brings believing our differences make us stronger and drive success You can learn more about our commitment to our colleague on our Inclusion and Opportunities page Sign up for job alerts Make sure you see job opportunities when they become available Just add a few details below to stay up to date with jobs that suit you and your skills Email Interested InSearch for a category and select one from the list of suggestions Select a location from the list of options Finally click Add to create your job alert