Genesys Ivr Cyara- Automation

6 days ago

Bangalore Karnataka, India Varite Full time

Company Name VARITE India Private Limited About The Client Client is an Indian multinational technology company specializing in information technology services and consulting Headquartered in Mumbai it is a part of the Tata Group and operates in 150 locations across 46 countries Essential Job Functions Understand the Architecture of the system Communication with Stakeholders Desing and create test cases and Cyara scripts as per business requirements Perform functional and regression testing Development of new application BAU enhancements Offshore - Onsite Coordination Qualifications Must-Have Good knowledge of Contact Centre Domain preferably 4 years Good knowledge of IVR routing flows using Genesys Genesys Cloud CX Good knowledge of Agent routing flows using Genesys Genesys Cloud CX Good knowledge of Cyara Automation tool Hands-on knowledge on automating IVR flows using Cyara Automation tool Good knowledge of SQL queries Good knowledge of Genesys cloud Genesys reports and dashboards Good functional understanding and testing knowledge of Salesforce Agent desktop Good communication skills Good knowledge of Database Testing Good-to-Have Experience testing of Salesforce applications CRM apps Knowledge of Contact Centre Workforce Management and Quality Management Knowledge of test automation Java Selenium - scripting debugging maintenance of automation scripts Experience in API Testing Experience in testing and automation of live chat apps How to Apply Interested candidates are encouraged to respond submit their updated resumes and for additional job opportunities please visit Unlock Rewards Refer Candidates and Earn If you re not available or interested in this opportunity please pass this along to anyone in your network who might be a good fit and interested in our open positions VARITE offers a Candidate Referral program where you ll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE Experience Level Bonus Referral 0-2 years INR 5 000 2-6 years INR 7 500 6 years INR 10 000 About VARITE VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA UK CANADA and INDIA VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking Cloud Infrastructure Hardware and Software Digital Marketing and Media Solutions Clinical Diagnostics Utilities Gaming and Entertainment and Financial Services Equal Opportunity Employer VARITE is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees We do not discriminate on the basis of race color religion sex sexual orientation gender identity or expression national origin age marital status veteran status or disability status

  • Genesys Cloud Developer

    13 hours ago

    bangalore, India Deloitte Full time

    Genesys Cloud Developer – Voice & OutboundLocation: Bangalore (Must)Experience Required: 4–5 years hands-on in Genesys Cloud CX (PureCloud)Educational Qualification: Bachelor’s degree in computer science, Engineering, or related technical discipline.Position SummaryWe are looking for a highly skilled Genesys Cloud Developer with deep expertise in voice...

  • Genesys Cloud Developer

    7 hours ago

    bangalore, India Deloitte Full time

    Genesys Cloud Developer – Voice & Outbound Location: Bangalore (Must) Experience Required: 4–5 years hands-on in Genesys Cloud CX (PureCloud) Educational Qualification: Bachelor’s degree in computer science, Engineering, or related technical discipline. Position Summary We are looking for a highly skilled Genesys Cloud Developer with deep expertise in...

  • Genesys Cloud CX Platform Specialist

    7 hours ago

    bangalore, India Tata Consultancy Services Full time

    Job Title: Genesys Engage/Genesys Cloud CX Platform Specialist – Routing Domain Location: Pune Experience: 5 - 12 Years Job Description: We are seeking a highly skilled Genesys Engage Platform Specialist with expertise in Routing Domain configuration and management. The ideal candidate will be responsible for the design, implementation, maintenance, and...

  • Genesys Developer

    2 weeks ago

    bangalore, India Glansa Associates Full time

    Job Title: Genesys DeveloperLocation: REMOTE, IndiaJob Description:• Minimum 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.• Functional and hands-on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications...

  • Genesys Engage Engineer

    2 weeks ago

    bangalore, India Tata Consultancy Services Full time

    Role:Genesys Engage EngineerExperience:5-10 YearsLocations:BangaloreMust have & good to have:Skills:Desired Competencies (Technical/Behavioral Competency)Must-HaveImplement, configure, and manage Genesys Engage contact center solutions, including routing strategies, IVR applications, agent desktops, and reporting.Provide expert support and troubleshooting...

  • Genesys Engage Engineer

    2 weeks ago

    bangalore, India Tata Consultancy Services Full time

    Role: Genesys Engage Engineer Experience :5-10 Years Locations :Bangalore Must have & good to have : Skills: Desired Competencies (Technical/Behavioral Competency) Must-Have Implement, configure, and manage Genesys Engage contact center solutions , including routing strategies, IVR applications, agent desktops, and reporting. Provide expert support and...

  • Ivr Engineer

    2 weeks ago

    Bengaluru,Hyderabad,PAN INDIA, KARNATAKA CEdge Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    CEdge has an opportunity for IVR Engineer.  This role is located at Hyderabad, Bangalore locations. If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levelsJD: - • 8+ years of experience in software development, with at...

  • Technical Consultant-Genesys

    1 week ago

    bangalore, India Computacenter AG & Co. oHG Full time

    Location: IN - Bangalore 24/7 | Job-ID: | Contract type: Standard | Business Unit: IT ConsultingLife on the teamAs a Technical Consultant, you will be responsible for providing technical consultancy, solution design, and implementation services for Computacenter's Genesys Cloud CX platform, which underpins the Global Service Desk. You will work closely with...

  • Automated Ivr Tester

    2 days ago

    Bengaluru, Karnataka, India Quess IT Staffing Full time

    **About Us** “Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest...

  • Lead Analyst, SOX Compliance

    1 week ago

    bangalore, India Genesys Full time

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...