Program Manager

Job Description About The Company Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences. Want to be part of the AI revolution and transform how the world's largest global brands do business Join us About The Role We are looking for a highly organized and proactive Program Manager to drive cross-functional execution across Product, Engineering, Integrations, CSM, and Implementation teams. You will play a key role in aligning multiple workstreams, leading huddles, ensuring smooth customer implementations, and keeping teams aligned on priorities and timelines. Responsibilities Program Delivery & Execution: - Own end-to-end delivery of programs spanning Product, Engineering, Integrations, CSM, and Implementation teams. - Lead and run daily/weekly huddles, ensuring alignment across pods. - Build and maintain program plans, sprint schedules, dependency maps, and milestone trackers. - Monitor progress, flag bottlenecks, escalate blockers, and ensure on-time execution. - Drive operational excellence through structured documentation, reporting, and communication. Cross-Functional Collaboration - Serve as the central coordination point between Product, Engineering, Integrations, CSM, and Implementation Consultants. - Translate requirements between customer-facing teams and technical teams. - Facilitate clear communication on scope, timelines, ownership, and deliverables. - Align project priorities and manage updates related to roadmap, scope changes, or timeline shifts. Project Governance & Reporting - Maintain dashboards, RAID logs, and weekly status reports. - Provide clear, concise updates to leadership and key stakeholders. - Ensure adherence to sprint ceremonies, release processes, and governance standards. - Drive retrospective outcomes and continuous improvement initiatives. Customer Implementations & Integrations - Oversee delivery of integration workflows (Workato, Boomi, APIs) and customer-specific technical implementations. - Ensure smooth execution of QA, UAT, and go-live processes across functions. - Partner with CSMs and Implementation Consultants to ensure customer timelines and expectations are met. Capacity Planning & Prioritization - Manage resource allocation, workload balancing, and sprint capacity planning. - Work with functional leaders to identify resourcing gaps and hiring needs. - Ensure optimal utilization of teams across projects. Requirements - 5+ years of experience in Program Management or Technical Project Management in a SaaS, integrations, or product-led environment. - Strong understanding of Agile methodologies, sprint planning, and frameworks like Scrum of Scrums. - Experience working with cross-functional teams in high-growth environments. - Hands-on experience with tools such as JIRA, Asana, ClickUp, Confluence, or similar. - Excellent communication and stakeholder management skills. - Ability to thrive in fast-paced, dynamic environments with shifting priorities. - Experience managing API- or integration-heavy projects is a strong plus. - Certifications (PMP, CSM, SAFe, Agile) are a plus. Soft Skills - Highly organized and detail-oriented. - Strong problem-solving skills with a bias for action. - Excellent facilitation and conflict-resolution capability. - Ability to drive clarity in ambiguous or complex environments. - Strong leadership presence and stakeholder influence skills. Why Join Us - Opportunity to own high-impact, cross-functional programs across global teams. - Work on complex customer implementations and integration-led workflows. - Fast-paced, collaborative, remote-first culture. - Growth-oriented environment with strong leadership support. Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.