Community Manager

4 weeks ago

Bengaluru, Karnataka, India MIRÓR Full time
About Miror

Miror is India's largest integrative care platform for women in their midlife and beyond, building

awareness and support around PCOS, perimenopause, and menopause. With an active digital

ecosystem and collaborations with health experts, Miror is on a mission to make women's health

conversations mainstream, create safe spaces, and drive impactful change in how women access

care, information, and community.

Role Overview

We are looking for an experienced Community Manager to lead and scale Miror's online and offline

women's health community. This role will focus on growing engagement across Miror's app, website

forums, and Facebook community, fostering meaningful connections, and collaborating with doctors,

wellness experts, and advocates to create a trusted and supportive space for women navigating

PCOS, perimenopause, and menopause.

The ideal candidate is strategic yet hands-on, has a proven track record in community growth and

moderation, and understands the nuances of building safe, inclusive, and engaging digital spaces for

women.

Key Responsibilities

Community Strategy & Growth

- Develop and execute strategies to scale the community across Miror's app, website, and

Facebook group.

- Design growth campaigns, onboarding flows, and referral programs to attract and retain

members.

- Build and manage partnerships with women's health organizations, NGOs, and advocacy

groups to expand reach.Engagement & Content Programming

- Plan and execute weekly and monthly engagement calendars including polls, challenges,

expert Q&As, and live sessions.

- Work closely with doctors, dietitians, fitness trainers, and psychologists to bring credible,

engaging content to the community.

- Moderate conversations to ensure the community remains a safe, supportive, and inclusive

space for women.

Expert & Partner Collaboration

- Identify, onboard, and manage medical experts, wellness specialists, and guest speakers for

live sessions and content series.

- Liaise with Miror's marketing and content teams to turn expert insights into campaigns,

guides, and resources.

Community Operations & Analytics

- Monitor member sentiment, activity levels, and discussion trends to inform strategy.
- Track key metrics like engagement rates, retention, and growth, and provide monthly reports

with actionable insights.

- Manage community guidelines, moderation policies, and escalation protocols to maintain

trust and safety.

On-Site Role

- Work from Miror's Bangalore office to collaborate closely with marketing, product, and

partnerships teams.

- Coordinate community-driven offline events, workshops, and meet-ups to strengthen

connections between members.

What We're Looking For

- Experience: 5–8 years in community management, ideally with health, wellness, or women-focused

brands.

- Platform Expertise: Proven experience managing communities on Facebook, web forums, and apps.
- Tone & Sensitivity: Ability to navigate sensitive health topics with empathy and professionalism.
- Partnerships: Skilled in working with doctors, wellness experts, and thought leaders.
- Analytical Mindset: Comfortable using data to inform engagement strategies and demonstrate ROI.
- People Person: Strong interpersonal skills with the ability t

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